Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Bustos

San Antonio,TX

Summary


Reliable employee seeking Administrative Assistant position or General Clerk position. Offering 16 of excellent customer service with good communication and good judgment. Able to manage tasks successfully and provide professional customer service.

Overview

30
30
years of professional experience

Work History

General Clerk III

J&J Worldwide Services
12.2023 - Current
  • Maintained accurate records and databases using office management software.
  • Assisted in preparing reports and documentation to support operational functions.
  • Processed and organized incoming correspondence to ensure timely distribution.
  • Implemented filing system improvements to enhance document retrieval efficiency.
  • Trained new staff on administrative procedures and office protocols.
  • Monitored inventory levels and ordered supplies to maintain office functionality.
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Update Cac folders.
  • Assist employees with paystubs.
  • Renewal of Employee ID Process.

Dispatcher

J&J Worldwide Services
09.2011 - Current
  • Received new orders, prepared documentation and assigned personnel.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Dispatch employees to areas for services needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease concerning questions, issues and complaints quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Provide assistance to employees as needed with ultipro getting there check stubs and making changes.
  • Log and contact supervisors immediately when government inspections are received.
  • Log all employee call-ins and inform appropriate supervisors and AD's
  • Screen and direct incoming calls to appreciate personnel.
  • File and assist as requested by office staff.

Cashier

Comet Fuel Center
11.2004 - 08.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Conducted inventory counts by adding each item in stock and documenting in System.

Environmental Services Technician

Ahtna
01.2006 - 08.2011
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures. Complied with all regulations such as OSHA, EPA, The Joint Commission, and State Health Department and read and understood MSDS.
  • Adheres to SAMMC and J&J policies and procedures.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Documented and reported necessary facility and building repairs observed.

Customer Service Manager

Walmart
05.2000 - 04.2004
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Quality Control Inspector

United Steel Products
03.1996 - 05.2002
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Completed precise measurements using special tools.
  • Studied blueprints and design specs to uphold best-in-class knowledge of Type products.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Examined Products for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
  • Located and investigated production concerns and helped management implement corrective actions.

Education

High School Diploma - General Education

Faribault Senior High School
Faribault, MN
2000

GED - General Education

Adult Learning Center Faribault
Faribault, MN
2000

Skills

  • Customer Service Relations
  • Employee training
  • OSHA requirements knowledge
  • Quality management system knowledge
  • Adherence to high customer service standards
  • Microsoft Office
  • Data Entry
  • MS Office
  • Updating Logs
  • Excel and Word
  • Office staff leadership
  • Bilingual Spanish/English
  • Multitasking strength
  • Supervisor Experience
  • Detail-oriented

Timeline

General Clerk III

J&J Worldwide Services
12.2023 - Current

Dispatcher

J&J Worldwide Services
09.2011 - Current

Environmental Services Technician

Ahtna
01.2006 - 08.2011

Cashier

Comet Fuel Center
11.2004 - 08.2012

Customer Service Manager

Walmart
05.2000 - 04.2004

Quality Control Inspector

United Steel Products
03.1996 - 05.2002

High School Diploma - General Education

Faribault Senior High School

GED - General Education

Adult Learning Center Faribault

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