Amelia Bynum
Kalamazoo,MI
Summary
Hardworking Crew Manager with successful Retail and Food Service background and attention to detail. Keeps teams productive with skilled leadership and monitoring abilities. Proficient trainer and mentor to front-line workers.
Overview
5
5
years of professional experience
Work History
Crew Member Manager
Culvers
Carpentersville, IL
05.2019 - 05.2022
- Supervised and motivated crew members to achieve daily objectives
- Reported crew and equipment hours to [Job title] for accurate job tracking
- Monitored workers to correct safety and skill problems impacting crew performance
- Coordinated preventive maintenance plans to keep equipment, tools, and vehicles in good working order
- Tracked work performance and compared against project specifications to maintain quality standards
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
Sales Associate Specialist
Express
Algonquin, IL
05.2018 - 05.2019
- Utilized POS systems effectively to process customer orders and transactions
- Interacted with customers, providing information and top-notch customer service
- Resolved customer issues effectively
- Uphold company-specific standards for merchandise presentation of best apparel and equipment brands in sporting goods
- Handled customer paperwork and tracked orders
- Assisted with loading and unloading trucks
- Assisted customers and supported coworkers
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Determined needs and advised customers on purchases
- Maintained knowledge of current promotions and offers
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
Sales Associate
Discovery
Algonquin, IL
05.2017 - 05.2018
- Restocked front lanes and displays, following established merchandising procedures and standards
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Promoted credit and loyalty programs during customer interactions
- Monitored customers for signs of fraud and theft to prevent store losses
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Processed returns and exchanges in line with store policies
- Processed customers' orders and checked buggies for additional merchandise
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
Education
High School Diploma -
Harry D. Jacobs
Algonquin, IL05-2019
Skills
- Policy enforcement
- Meeting management
- Report preparation
- Crew leadership
- Performance tracking
- Worker training
- Safety monitoring
- Preventive maintenance
- Quality control
- Food safety management
- Serve customers
- Maintain food safety
- Staff supervision
- Inventory management
- Manage promotions
- Customer service
- Profit and loss
- Sales promotion
- Employee supervision
- Menu design
Timeline
Crew Member Manager
Culvers
05.2019 - 05.2022
Sales Associate Specialist
Express
05.2018 - 05.2019
Sales Associate
Discovery
05.2017 - 05.2018
High School Diploma -
Harry D. Jacobs