Amelia Campbell
Crystal River,FL
Summary
Driven professional with a proven track record at Ashley Furniture Industries, Inc, excelling in customer service. Demonstrates exceptional problem-solving and Microsoft Excel proficiency, enhancing operational efficiency and customer satisfaction. Known for dependability and attention to detail, significantly contributing to team success and workplace excellence. Reliable and competent worker with a positive attitude and proven experience cleaning and providing repair services. Sound knowledge of cleaning procedures, cleaning chemicals, cleaning equipment and safety standards, along with strong observation and customer service skills.
Overview
3
3
years of professional experience
Work History
College Custodian
Blue Ribbon
12.2023 - 07.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Customer Service Representative
Ashley Furniture Industries, Inc
06.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Highschool Diploma -
Homeschool
Brandon, FL05.2021
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and Dependable
- Customer Service
- Attention to Detail
- Problem-Solving
- Time Management
- Microsoft Excel proficiency
- Customer communications
- Call center experience
- Teamwork and Collaboration
Timeline
College Custodian
Blue Ribbon
12.2023 - 07.2024
Customer Service Representative
Ashley Furniture Industries, Inc
06.2021 - 10.2023
Highschool Diploma -
Homeschool
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