AMELIA CARSON
San Antonio
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.Specialize in quality, speed and process optimization. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Clinical Documentation Specialist
Solventum
03.2021 - 06.2025
- Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
- Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes.
- Obtained current and past due wound assessments based on payer requirements for continuation of V.A.C. Therapy.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Communicated effectively with clinicians, patients and caregivers by email, fax and telephone.
- Maintained strong knowledge of medical terminology, wound progression and procedures.
Medical Case Specialist
QTC
07.2019 - 03.2021
- Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran's Administration.
- Verify appropriate CPT and CLIN codes are assigned to each case
- Communicate directly with claimants and providers
- Determine appropriate examinations, tests and specialists required for each case
- Schedule appointments for examinees including follow-up appointments and rescheduled appointments
- Ensure all examinees and providers receive necessary documentation
- Confirm consultative reports and diagnostic test results are received in a timely manner
Medical Assistant/Phlebotomist
University Of Texas Health Science Center At San Antonio
08.2017 - 02.2019
- Stocked phlebotomy cart or carrier with appropriate supplies
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Ensured HIPAA compliance
- Oversaw items in inventory so that they could be reordered before the supply ran out
- Reviewed documentation for compliance with requirements and accuracy of information
- Provided patient education
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Collected forms, copied insurance cards and demographics to coordinate patient information for billing and insurance processing
Clinical Research Assistant
Diagnostics Research Group
11.2016 - 07.2017
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Kept organized documentation of prescription refill information for office of 2 physicians.
- Answered telephone inquiries from clients, vendors and the public.
- Recorded patients' medical history, vital statistics and test results in medical records.
Enrollment Specialist
Optum
10.2014 - 11.2015
- Understood and thoroughly explained the services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Followed up with customers on unresolved issues.
- Directed calls to appropriate individuals and departments.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered customer telephone calls promptly and in an appropriate manner.
Supply Management Consultant
Medtronic
12.2011 - 08.2014
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Directed calls to appropriate individuals and departments.
Medical Assistant
Dr. Calvin L. Day
03.2010 - 10.2010
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
- Ordered and prepared reagents and supplies.
- Collected, organized and restocked supplies in all units.
- Escorted patients to examination rooms.
- Provided pre- and post-operative care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepped and draped patients in a sterile fashion.
- Monitored vital signs, such as blood pressure and pulse.
- Recorded patients' medical history, vital statistics and test results in medical records.
Education
Phlebotomist, Lab Assistant, EKG Technician
Lamson Institute
2016
Medical Assistant
Sanford-Brown College
San Antonio, TX2010
Skills
- Appointment scheduling
- Inbound and Outbound Calling
- Medical terminology
- Professional telephone demeanor
- Health education
- Time management
- Detail-oriented
- Data entry
- HIPAA compliance
- Records review
- EMR / EHR
Timeline
Clinical Documentation Specialist
Solventum
03.2021 - 06.2025
Medical Case Specialist
QTC
07.2019 - 03.2021
Medical Assistant/Phlebotomist
University Of Texas Health Science Center At San Antonio
08.2017 - 02.2019
Clinical Research Assistant
Diagnostics Research Group
11.2016 - 07.2017
Enrollment Specialist
Optum
10.2014 - 11.2015
Supply Management Consultant
Medtronic
12.2011 - 08.2014
Medical Assistant
Dr. Calvin L. Day
03.2010 - 10.2010
Medical Assistant
Sanford-Brown College
Phlebotomist, Lab Assistant, EKG Technician
Lamson Institute
Similar Profiles
Kenneth Mora MonteroKenneth Mora Montero
Treatment Design Technician at SolventumTreatment Design Technician at Solventum
Kristi McGrawKristi McGraw
Dental Setup Technician at SolventumDental Setup Technician at Solventum
Tracy SandborgTracy Sandborg
Mail Platform Lead at SolventumMail Platform Lead at Solventum
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA
John Devon DammaccoJohn Devon Dammacco
Account Manager at Apex SystemsAccount Manager at Apex Systems