Amelia Cason
Administrative Assistant
Philadelphia,PA
Summary
An organized and dedicated administrative assistant with a proven track record of delivering exceptional client services in hectic environments. Pay close attention to detail and have strong decision skills to manage multiple tasks simultaneously. Motivated work ethic to work efficiently as a team or independently.
Overview
18
18
years of professional experience
Work History
Patient Services Associate
University of Pennsylvania
Philadelphia, PA
07.2023 - Current
- Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
- Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
- Listens carefully and communicates clearly with patients to ensure understanding of patient’s request. Analyzes problems from the customer’s point of view.
- Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
- Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
- Ensure patient/family confidentiality, safety and security.
- Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
- Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
- Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.
- Uses proper billing area/appointment location
- Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
- Finalizes all check-out procedures as per practice protocol
- Perform other duties as requested or assigned.
- Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
- Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration
ADMINISTRATIVE ASSISTANT
UNIVERSITY OF PENNSLYVANIA
01.2018 - Current
- Checking in students
- Answering busy phone lines
- Scheduling appointments
- Transferring calls
- Scanning and logging paperwork in clients charts
- Preparing conference rooms for meetings
- Scoring assessments
- Creating and or editing group flyers and upkeep of brochures om waiting room area
- Receive and sort packages and mail.
- Responsible for removing (Trainees) student videos that are at least 31 days old. Students who meet with interns are recorded so they can go over them with their supervisors.
- Responsible for sending students, medical records via fax and mail
- Maintain reception area:
•Straighten up tables and chairs
•Restock water cups
•Restock sanitizer and tissues
•Restock CAPS brochures - Student returning to in-person visit after the pandemic.
- Verifying student’s Open Pass
- Alerting clinician of a student with a red pass
- Preparing an empty community room for the student to meet with their clinician if there is a red pass.
RESIDENT ADVISOR
KENCREST
05.2012 - 11.2016
- Encouraging individuals to participate in community activities
- Handling general housekeeping tasks and meal preparation
- Assisting individuals with activities of daily living
COLLECTION AGENT
ALPHA OFFICE, Alpha Office Supplies
07.2006 - 06.2015
- Responsible for managing account relationships, servicing, and managing account calls
- Assist leadership with managing the daily operation of the customer service department
- Attracts potential customers by answering product and service question; and suggested information about other products and services
- Manage 150-200 customer orders monthly and proactively execute 1015 weekly calls to generate additional customers
- Facilitate 10 meetings per month with external customers to ensure that relationship is being maintained at the highest level
- Draft and submit monthly customer contracts to ensure that both parties are clear on details of the vendor/customer relationship
- Assist manager with employees' issues and resolutions, and distribution of daily work, policies and procedures to 100% perfection
- Track time, attendance and salary for Intern's
- Preparing and distribution of memorandums
- Keep a daily spreadsheet of orders placed as well a daily log of day's activities
- Maintaining manager's calendar for appointments
- Scan purchase orders/receipts
- Assist with aging accounts
- Calling customers to collect on accounts pass 30 days
- Assist with clerical duties including but not limited to filing, answering calls and forwarding to correct department.
Education
Certificate - Dental Assisting
Thompson Institute
Philadelphia, PA06.2009
High School Diploma -
IMHOTEP CHARTER SCHOOL
Philadelphia, PA06.2005
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Order Entry
- Billing
- Outlook
- Microsoft Windows
- Microsoft Office
- Certifications and Licenses
- QuickBooks
- Order Entry
- Appointment Scheduling Software
- Problem-Solving
Additional Information
- Willing to relocate: Anywhere
Timeline
Patient Services Associate
University of Pennsylvania
07.2023 - Current
ADMINISTRATIVE ASSISTANT
UNIVERSITY OF PENNSLYVANIA
01.2018 - Current
RESIDENT ADVISOR
KENCREST
05.2012 - 11.2016
COLLECTION AGENT
ALPHA OFFICE, Alpha Office Supplies
07.2006 - 06.2015
Certificate - Dental Assisting
Thompson Institute
High School Diploma -
IMHOTEP CHARTER SCHOOL