Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Castellanos

Orlando,FL

Summary

A strong background in customer engagement and sales growth, particularly demonstrated at Winghouse Bar & Grill. Proven ability to multitask and promote special events while delivering exceptional guest experiences. Experienced in training teams in service excellence to boost repeat business. Calm under pressure with amazing attention to detail, committed to creating a positive atmosphere for both guests and staff.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Winghouse Bar & Grill
Orlando , FL
07.2022 - Current
  • Performed opening and closing duties, greeted customers professionally with a big smile, and developed conversations with guests to create a fun sports bar environment.
  • Prepared the cash drawer at the beginning and end of the shift, set up for the incoming shift, stocked, and took inventory.
  • Developed loyalty with customers, resulting in repeated business and an increase in sales.
  • Trained new bartenders on drink recipes, mixing techniques, measuring, and taking IDs. Trained servers learn tables, menus, greetings, cleaning, and use the POS systems.
  • Resolved customer complaints promptly and professionally.
  • Promoted special events, football season, fight nights (UFC), and the girls' attire through social media.
  • Follow the dress code, including nails, hair, and uniform with no rips, limited jewelry, and hygiene.

To-Go Server

Carrabba's Restaurant
Orlando, FL
10.2021 - 08.2023
  • Professionally greeted customers over the phone, providing the location and new specials on the menus, and recorded customers' information into POS systems, providing a time for when the order was ready.
  • Ensured food was made correctly, and packaged accordingly.
  • Managed the cash drawer, cash handling, and processed payment transactions.
  • Performed opening and closing duties, side work, restocking, cleaning restrooms, changing trash, sweeping, and mopping.

Education

High School Diploma -

Boone High School
Orlando, FL
05-2022

Associate of Arts - General Studies

Valencia College
Orlando, FL

Skills

  • promoting
  • Positive and professional
  • Bilingual (Spanish and English)
  • Multitasking and organization
  • Attention to detail
  • Calm demeanor

Timeline

Server/Bartender

Winghouse Bar & Grill
07.2022 - Current

To-Go Server

Carrabba's Restaurant
10.2021 - 08.2023

High School Diploma -

Boone High School

Associate of Arts - General Studies

Valencia College

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Amelia Castellanos