Amelia Conaway
Louisville,KY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Soprano Section Leader
St. Mary's Church Of The Annunciation
10.2023 - Current
- Participated in workshops and masterclasses to continually strengthen personal vocal skills, incorporating learned techniques into section leadership role.
- Developed strong rapport with choir director, collaborating on musical interpretation and dynamics for cohesive performance results.
- Established a positive atmosphere during rehearsals by maintaining enthusiasm and dedication towards the overall success of the choir.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Promoted practice discipline among section members by setting clear expectations around preparation outside of rehearsals.
- Upheld high standards of musicianship by consistently arriving prepared to lead sectional rehearsals.
- Led sectional rehearsals and provided constructive feedback to improve vocal technique and ensemble sound.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed as a soloist at various events, showcasing versatility and skill in different musical styles.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Used printed text and musical notations to memorize musical selections and routines.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Observed choral leaders or prompters for cues or directions in vocal presentations.
Intern
Caldwell Tanks
06.2023 - 08.2023
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Facilitated successful completion of projects from concept to launch.
- Supported with creating project marketing materials to promote services.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Collected, arranged, and input information into database system.
- Assisted in developing integrated marketing strategies for small businesses.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Restaurant Hostess
Texas Roadhouse Restaurant
11.2022 - 07.2023
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Advised customers about special offerings and menu items to help drive sales.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Promoted business loyalty by fostering positive customer relationships.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Improved guest comfort and satisfaction through personalized service and support.
- Backed up servers by checking on tables and retrieving items for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Completed daily side work and opening and closing duties without fail.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Seated patrons based on guest preferences and seating availability.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Provided patrons with estimated waiting times during peak service hours.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Answered phone calls to take orders, give information and document reservations.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Key Holder
Hot Topic
03.2021 - 07.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Food Service Worker
Jet's Pizza
07.2019 - 12.2019
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and organized kitchen, dining and service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Arts - Vocal Performance, Arts Administration
Bellarmine University
Louisville, KY05.2028
Skills
- Greeting guests
- Professionalism
- Dining area maintenance
- Team building
- Memory retention
- Effective Communication
- Supply Restocking
- Reservation Management
- Familiarity with POS systems
- Table Assignment Management
- Reliability
- Staff Training
- Handling Complaints
- Hospitality best practices
Timeline
Soprano Section Leader
St. Mary's Church Of The Annunciation
10.2023 - Current
Intern
Caldwell Tanks
06.2023 - 08.2023
Restaurant Hostess
Texas Roadhouse Restaurant
11.2022 - 07.2023
Key Holder
Hot Topic
03.2021 - 07.2021
Food Service Worker
Jet's Pizza
07.2019 - 12.2019
Bachelor of Arts - Vocal Performance, Arts Administration
Bellarmine University
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