Amelia Coote
Brooklyn,US
Summary
Experience in healthcare and youth program environments, bringing strong project management and communication skills. Demonstrates expertise in budgeting, scheduling, and software development, with a proven track record of enhancing operational efficiency and client satisfaction. Driven to lead innovative projects that streamline processes and foster collaborative team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Associate
Medrite Urgent Care
Brooklyn, US
05.2024 - 01.2025
- Provide compassionate care to patients, ensuring comfort and addressing concerns promptly
- Assist medical staff, streamline check-in processes, and maintain accurate records
- Meticulously manage patient intake, vital signs monitoring, and documentation
- Collaborate with healthcare team to optimize patient flow and minimize wait times
- Offer empathetic support to patients and families during urgent care visits
- Facilitate clear communication between patients and medical professionals
- Enhance patient satisfaction through efficient care coordination
- Implement improved triage protocols, resulting in reduced treatment delays and positive feedback
- Dealing with insurance companies, and taking copayment's that correspond with patients insurance
- Coordinated patient check-ins, managed schedules, and liaised with medical staff to ensure smooth clinic operations and enhance patient experience
- Maintained accurate patient records, processed insurance information, and handled sensitive data with utmost confidentiality and precision
- Provided compassionate assistance to patients, addressing inquiries and concerns while creating a welcoming environment in a fast-paced medical setting
Front Desk Assistant
Hospital for Special Surgery
Manhattan, US
01.2023 - 07.2023
- Updated room availability status for front office system and property management software system.
- Verified customer credit to establish payment method for accommodations.
- Completed end-of-day reports outlining guest activity from previous day's shifts.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Camp Counselor
Mill Basin Day Camp
Brooklyn, US
06.2022 - 08.2022
- Led engaging activities for campers, fostering teamwork and personal growth
- Implemented creative programs, enhancing camp experience and boosting participant satisfaction
- Ensured camper safety and well-being, creating a nurturing environment
- Mentored youth, promoting confidence and social skills development through tailored guidance
- Resolved conflicts among campers, maintaining a positive atmosphere
- Adapted activities to diverse needs, resulting in improved participation and camper satisfaction
Education
Communication Sciences And Disorders
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2027
Communication Science And Disorders
Cuny Kingsborough Community College
Brooklyn, NY06-2026
HIGH SCHOOL DIPLOMA -
Midwood High School
Brooklyn, NY06.2023
Skills
- Software development
- Budgeting
- Scheduling
- Communication Skills
- Time Management
- Verbal and written communication
- First aid and safety
- HIPAA compliance
Languages
- English, Highly proficient
Certification
- HIPPA
- Workplace Violence Prevention and Intervention
- Biohazard Waste Management: Local, County, State, Federal Regulations
- Infection Control and Prevention in Nonhospital Settings
- OSHA - Bloodborne Pathogens (BBP)
References
References available upon request.
Timeline
Patient Care Associate
Medrite Urgent Care
05.2024 - 01.2025
Front Desk Assistant
Hospital for Special Surgery
01.2023 - 07.2023
Camp Counselor
Mill Basin Day Camp
06.2022 - 08.2022
Communication Sciences And Disorders
East Stroudsburg University of Pennsylvania
Communication Science And Disorders
Cuny Kingsborough Community College
HIGH SCHOOL DIPLOMA -
Midwood High School
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