Religion Studies
Amelia Cox
Spokane,WA
Summary
Driven professional with extensive experience in customer service. Excelled in crisis management and compassionate caregiving, enhancing client satisfaction and operational efficiency. Demonstrated proficiency in food safety and client support, achieving a significant improvement in service delivery standards. Skilled in problem-solving and attention to detail, consistently meeting and exceeding employer expectations.
Overview
11
11
years of professional experience
1
1
CPR/First Aid Certification
1
1
Food Handler Certification
Work History
Food Service Worker
McDonald's
07.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers and answered inquiries regarding menu items and specials.
- Observed diners to respond to additional requests and determine when meal completed.
Direct Support Professional
Sevita
01.2024 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
Assistant Manager
Dollar General
05.2023 - 09.2023
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Associate
Dollar. General
12.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Front Desk Receptionist
Family Advocacy Program, Air Force
04.2019 - 11.2019
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Confirmed appointments, communicated with clients, and updated client records.
Fast Food Worker
Chick-fil-A
03.2017 - 09.2017
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
Customer Service Representative
Adcomm: Navarre Call Center
03.2016 - 09.2016
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Created and maintained detailed database to develop promotional sales.
Retail Associate
Forever 21
02.2015 - 07.2015
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Food Service Worker
Tacobell, Burger King, Einsteins Bros Bagel
02.2014 - 09.2015
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Arts - History
Grand Canyon University
Phoenix, AZ 08.2024 - Current
High School Diploma -
Ridgewood High School
New Port Richey, FL05.2013
Skills
- Customer Service
- Basic Mathematics
- Problem-Solving
- Team Oriented
- Plating and presentation
- Attention to Detail
- Progress Documentation
- Appointment Scheduling
- Care Delivery
- Client Support
- Compassionate Caregiving
- Safety Monitoring
- Health and safety requirements
- Medical Records Management
- Goal Setting
Certification
- CPR/First Aid Certified
- Food handler Certified
Hiking, Traveling, Studying the world, Nature
I enjoy learning to understand how and why the world works the way it does. I am currently enrolled in College to earn my Bachelors of Arts in History, which I intend to graduate by 2028 and begin my Masters degree in Anthropology, and eventually earn my Doctorate in Archeology. My hobbies are hiking and traveling.
Interests
Hiking
Archeology
Customer service / Customer Representation
Nature
Working with Intellectually disabled individuals and the elderly
Timeline
Bachelor of Arts - History
Grand Canyon University
08.2024 - Current
Food Service Worker
McDonald's
07.2024 - Current
Direct Support Professional
Sevita
01.2024 - 04.2024
Assistant Manager
Dollar General
05.2023 - 09.2023
Sales Associate
Dollar. General
12.2022 - 05.2023
Front Desk Receptionist
Family Advocacy Program, Air Force
04.2019 - 11.2019
Fast Food Worker
Chick-fil-A
03.2017 - 09.2017
Customer Service Representative
Adcomm: Navarre Call Center
03.2016 - 09.2016
Retail Associate
Forever 21
02.2015 - 07.2015
Food Service Worker
Tacobell, Burger King, Einsteins Bros Bagel
02.2014 - 09.2015
High School Diploma -
Ridgewood High School