Amelia Crowley
Woodside,NY
Summary
Reliable, hardworking and honest individual with an outgoing personality and strong interpersonal skills. High ability in interacting with both customers and fellow colleagues. Versatile and highly motivated with the ability to learn new skills quickly. Who possess a lot of enthusiasm and confidence of reaching any time limits set. After 14 years + of professional bartending experience including more than 13 years in successful quality establishments all over NYC, due to lack of employment in NYC during the COVID-19 outbreak decided to seek employment elsewhere and successfully enjoyed seasonal work in Vermont for 2 Winter seasons, and Martha's Vineyard for the summer seasons. With a huge love for travel embraces new experiences and meeting new people.
Overview
11
11
years of professional experience
Work History
Server
Nancy's
05.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/ Server
The Maple Leaf Tavern
11.2020 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Floor Staff coordination and management
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintaining high standards of hygiene for health and safety reasons in particular due to COVID-19
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Bartender Shift Manager
The Live Oak
05.2015 - 11.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- brainstorming and crafting new cocktail recipes alone and as a team
- maintained high level of cleanliness
- delivered exceptional friendly fast service
Bartender Shift Manager
The Dugout
02.2018 - 09.2020
- Responsible for weekly staff scheduling
- Handling vendors including maintenance and entertainment, also beer representatives
- Ordering supplies and taking inventory to ensure bar is fully stocked.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bartender
The Stagecoach Tavern
05.2014 - 05.2015
- Developed a strong rapport with customers to build lasting business relationships
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
The Sixth Ward
02.2012 - 05.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled payments and transactions via cash or credit cards
Education
BTEC Diploma in Sports Science
Hereford Sixth Form College
Hereford, UK Skills
- Excellent communication skills developed through work experience
- Active Listener
- Capable of working independently or through teamwork to achieve set objectives developed through group projects
- Excellent organizational skills and cleanliness
- Excellent knowledge of POS system
- Food and Beverage Management
- Supply and Inventory Maintenance
- Cash Handling and Management
- Confident knowledge in beverage making and cocktail mixing
Qualifications
- New York Department of Health – Hygiene in Food Protection
- Serve Safe Food Protection Manager Certificate
Timeline
Server
Nancy's
05.2021 - 09.2022
Bartender/ Server
The Maple Leaf Tavern
11.2020 - 04.2022
Bartender Shift Manager
The Dugout
02.2018 - 09.2020
Bartender Shift Manager
The Live Oak
05.2015 - 11.2020
Bartender
The Stagecoach Tavern
05.2014 - 05.2015
Bartender
The Sixth Ward
02.2012 - 05.2014
BTEC Diploma in Sports Science
Hereford Sixth Form College