Amelia Davenport
Hattiesburg,MS
Summary
A highly motivated individual seeking for an opportunity to provide world class service. My personal mission is to ensure the safety and comfort whilst maintaining the high quality service of the airline. Becoming a flight attendant with the most awarded airline in the world entails a responsibility of excelling and becoming resilient. I am dedicated to ensure that the airline’s mission of excellence will be met.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Front Office Supervisor
Pine Belt Mental Healthcare Resources
05.2009 - Current
- Managed 5 clinical secretaries with various personalities and from different cultures
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Aided with prescription refill requests.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist/ Medical Records
Southern Urgent Care
09.2003 - 07.2006
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Helped patients complete necessary medical forms and documentation.
- Prepared medical records for other physicians, insurance companies, and patients upon request.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Pulled charts and prepared for nurse and doctor assessment.
Receptionist
Radiant Reflections Medical Spa
01.2006 - 06.2006
- Answered phone promptly and directed incoming calls accordingly
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Sold spa products and occasionally assisted doctors with laser treatments.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts - Business Office Technology/Medical Assisting
Antonelli College
Hattiesburg, MS06.2003
Skills
- Excellent communication skills
- Attention to Detail
- Customer Service
- Interpersonal skills
- Cultural Awareness
- Hospitality service expertise
- Conflict Mediation
- Emergency Situations Management
- Safety Procedures
- Brand Promotion
Certification
- First Aid/CPR Certified
- MANDT System Certified
References
References available upon request
Timeline
Medical Front Office Supervisor
Pine Belt Mental Healthcare Resources
05.2009 - Current
Receptionist
Radiant Reflections Medical Spa
01.2006 - 06.2006
Medical Receptionist/ Medical Records
Southern Urgent Care
09.2003 - 07.2006
Associate of Arts - Business Office Technology/Medical Assisting
Antonelli College
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