Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Davis

Charlotte,NC

Summary

Dynamic customer service leader with extensive experience in team management and operational oversight. Skilled in fostering collaboration and communication, resulting in improved service delivery and increased employee engagement.

Overview

13
13
years of professional experience

Work History

Billing Customer Service Representative

Spectrum
Charlotte, North Carolina
02.2025 - Current
  • Promoted high customer satisfaction by addressing problems with expert, friendly assistance.
  • Conducted conversations with customers to clarify needs and resolve product-related issues.
  • Executed payment processing and account adjustments with efficiency.
  • Handled substantial call volumes while ensuring exceptional service standards.

Shop Owner

HEADLINERZ CUTS & SHAVES
Satellite Beach, Florida
02.2018 - 01.2025
  • Cultivated a collaborative team environment, boosting employee engagement and productivity.
  • Managed daily operations of busy barbershop, ensuring high-quality grooming services.
  • Supervised staff to maintain exceptional customer service and streamline workflow.
  • Devised promotional strategies to attract new clients and retain existing clientele.
  • Regularly reviewed financial statements to evaluate profitability of operations.

Regional Customer Service Manager

PERCEPTA
Melbourne, Florida
06.2013 - 02.2018
  • Delivered leadership and mentoring to new hires, enhancing knowledge of company programs.
  • Streamlined communication between management and staff for improved service delivery.
  • Directed customer service teams on procedures and best practices.
  • Oversaw operations of customer service representatives across various regional locations.

Education

Barber License - Cosmetology

Ambiance Beauty & Barber Academy
Melbourne, FL
06-2017

Skills

  • Payment processing
  • Account adjustments
  • Customer relationship management
  • Call handling
  • Data entry
  • Service recovery

Timeline

Billing Customer Service Representative

Spectrum
02.2025 - Current

Shop Owner

HEADLINERZ CUTS & SHAVES
02.2018 - 01.2025

Regional Customer Service Manager

PERCEPTA
06.2013 - 02.2018

Barber License - Cosmetology

Ambiance Beauty & Barber Academy
Amelia Davis