Dynamic customer service leader with extensive experience in team management and operational oversight. Skilled in fostering collaboration and communication, resulting in improved service delivery and increased employee engagement.
Overview
13
13
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
Charlotte, North Carolina
02.2025 - Current
Promoted high customer satisfaction by addressing problems with expert, friendly assistance.
Conducted conversations with customers to clarify needs and resolve product-related issues.
Executed payment processing and account adjustments with efficiency.
Handled substantial call volumes while ensuring exceptional service standards.
Shop Owner
HEADLINERZ CUTS & SHAVES
Satellite Beach, Florida
02.2018 - 01.2025
Cultivated a collaborative team environment, boosting employee engagement and productivity.
Managed daily operations of busy barbershop, ensuring high-quality grooming services.
Supervised staff to maintain exceptional customer service and streamline workflow.
Devised promotional strategies to attract new clients and retain existing clientele.
Regularly reviewed financial statements to evaluate profitability of operations.
Regional Customer Service Manager
PERCEPTA
Melbourne, Florida
06.2013 - 02.2018
Delivered leadership and mentoring to new hires, enhancing knowledge of company programs.
Streamlined communication between management and staff for improved service delivery.
Directed customer service teams on procedures and best practices.
Oversaw operations of customer service representatives across various regional locations.