Amelia DeBerry
Columbus,OH
Summary
Knowledgeable Sales Lead Keyholder with strong foundation in retail operations and customer service. Demonstrated success in managing store activities, ensuring high-quality customer experience, and supporting sales goals. Proven ability to lead teams effectively and maintain organized, efficient store environments.
Overview
23
23
years of professional experience
Work History
Sr. Batch Record Auditor
Abbott Nutrition
09.2023 - Current
- Evaluated numerous batch records from various departments for accuracy and compliance with established guidelines.
- Maintained detailed records of reviews for future reference and audits.
- Ensured timely completion of reviews while adhering to quality standards.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
Operations Team Leader
Safecor Health
07.2021 - 09.2023
- Led team of 26 packaging operators to optimize operational workflows, enhancing efficiency and productivity across departments.
- Trained and mentored new staff on best practices, fostering a culture of continuous improvement and teamwork.
- Coordinated daily operations, managing resources effectively to meet production goals and timelines consistently.
- Optimized team performance, providing clear guidance and setting achievable goals.
Senior Process Technician
American Regent
01.2019 - 07.2023
- Led multiple daily packaging line operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Streamlined workflow by training junior technicians on best practices, improving overall team performance.
- Mentored less experienced technicians in troubleshooting techniques and problem-solving skills, fostering professional growth within the team.
- Reduced production downtime by proactively identifying potential issues and addressing them before they escalated.
- Enhanced communication between departments by fostering a collaborative work environment and promoting open dialogue among team members.
Library Assistant
Westerville Public Library
08.2016 - 05.2019
- Assisted patrons with locating resources and utilizing library technology.
- Maintained organized shelving of materials to ensure efficient retrieval and access.
- Processed library card applications and maintained patron records with accurate contact information.
- Developed diverse library displays for improved community engagement.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
- Resolved patron inquiries and issues promptly, fostering a positive library atmosphere.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
Sales Lead Keyholder
Tuesday Morning
10.2017 - 01.2019
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels using point-of-sale systems, reducing stock discrepancies.
- Enhanced customer experience by resolving issues promptly and efficiently.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Utilized product information and sampling to educate customers and assist in product selections.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Assisted store cashiers during peak sales times.
- Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.
- Balanced cash registers at end of shift and filled out necessary reports.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Rearranged racks and shelving based on seasonal planograms.
- Opened and closed store at proper times for reliable services.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Maintained confidentiality and security of sales records and operational reports.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Customer Service Cashier
Big Lots
08.2002 - 05.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer and performed daily reconciliation.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Cambridge High School
CambridgeSkills
- Store operations
- Cash handling accuracy
- Sales proficiency
- Customer service
- Training and mentoring
- Bank deposits
- Opening and closing coordination
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
Timeline
Sr. Batch Record Auditor
Abbott Nutrition
09.2023 - Current
Operations Team Leader
Safecor Health
07.2021 - 09.2023
Senior Process Technician
American Regent
01.2019 - 07.2023
Sales Lead Keyholder
Tuesday Morning
10.2017 - 01.2019
Library Assistant
Westerville Public Library
08.2016 - 05.2019
Customer Service Cashier
Big Lots
08.2002 - 05.2004
High School Diploma -
Cambridge High School