Amelia Delagarza
Dallas,Texas
Summary
Dependable employee in government facility trained in multiple roles of leadership that seeks to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supervisor
DLH Corp
Dallas, TX
06.2019 - 01.2022
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Enhanced group productivity by developing and implementing new strategies.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted employee evaluations and reviews.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
- Assisted manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
- Supervised 130 employees completing efficient daily required numbers and goals.
- Developed team members into supervisors and department leads to promote family-based and performance-oriented culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated work of 130 employees by offering clear direction and motivational leadership.
- Reviewed employee performance every 30, 60 and 90 days to deliver constructive feedback to improve weaknesses.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated work schedules and distributed tasks to 130 employees for 6 different departments.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Identified business issues, creating customized solutions for individual problems.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Remained calm and professional in stressful circumstances and when dealing with unsatisfied employees, effectively diffusing situations.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Delegated work to staff, setting priorities and goals.
Warehouse Lead
DLH Corp
Dallas, TX
03.2018 - 06.2019
- Trained employees on equipment operation and safety protocols.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Monitored performance and safety practices of 18-person warehouse staff.
- Managed resource allocation and scheduling of employees.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Shipper/Warehouse Packer
DLH Corp
Dallas, TX
06.2016 - 03.2018
- Created shipping labels to complete daily order processing.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Faith Family Academy
Dallas, TX06.2016
Associate of Science -
Cedar Valley College
Lancaster, TXSkills
- Goal-oriented
- Processes and procedures
- Issue and conflict resolution
- Decision-making
- Leadership
- Organization
- Data management
- Process Paperwork
- Transporting Files
- Employee Relations
- Report Development
Languages
Spanish
English
Timeline
Supervisor
DLH Corp
06.2019 - 01.2022
Warehouse Lead
DLH Corp
03.2018 - 06.2019
Shipper/Warehouse Packer
DLH Corp
06.2016 - 03.2018
High School Diploma -
Faith Family Academy
Associate of Science -
Cedar Valley College
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