Amelia Ellison
Fort Collins,CO
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to attain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Foundations Counseling, LLC
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Team Leader
Chick-fil-A
04.2019 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response. Resolution of upwards of 50 complaints per day.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Cross-trained and provided back up for customer service managers.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
Childcare Provider
Freelance
01.2018 - 05.2022
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Cared for children ages 0 to 16 in nurturing and age-appropriate way.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Lead Barista
Vaughan Family Enterprises
01.2014 - 03.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters to prevent spread of germs.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Education
Bachelor of Science - Clinical/Counseling Psychology
Colorado State University
Fort Collins, CO05.2024
Associate of Arts - Psychology
Arapahoe Community College
Littleton, CO08.2022
High School Diploma -
Ellison Christian Academy
Littleton, CO05.2021
Skills
- Standard Operating Procedure
- Conflict Resolution Tactics
- Task Delegation
- Daily Workflow Improvement
- Professional Relationships
- Issue Resolution
- Shift Coverage
- Attention to Detail
- Conflict Resolution
- Giving Constructive Feedback
- Leadership
- Customer Service
Timeline
Administrative Assistant
Foundations Counseling, LLC
09.2023 - Current
Team Leader
Chick-fil-A
04.2019 - 07.2022
Childcare Provider
Freelance
01.2018 - 05.2022
Lead Barista
Vaughan Family Enterprises
01.2014 - 03.2021
Bachelor of Science - Clinical/Counseling Psychology
Colorado State University
Associate of Arts - Psychology
Arapahoe Community College
High School Diploma -
Ellison Christian Academy
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