Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Enger

Medina,ND

Summary

Dynamic and compassionate professional with a proven track record at Hometown Credit Union, excelling in customer service. Demonstrated leadership in enhancing member satisfaction and resident engagement through innovative program development and effective relationship building. Skilled in front office management and security proficiency, consistently achieving high standards in service delivery and team collaboration.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Hometown Credit Union
07.2023 - Current
  • Helps a fair amount of members every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
  • Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
  • Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Office Assistant/Activity Assistant

Eventide Senior Living Communities
01.2021 - 07.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
  • Assisted in the development of individualized care plans by contributing insights on residents'' interests, preferences, and abilities gathered during activities engagements.
  • Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
  • Reinforced a sense of purposefulness among seniors by organizing opportunities to give back to the community through volunteering efforts or philanthropic initiatives.
  • Coordinated volunteer involvement in activities, increasing community connections and fostering positive experiences for all involved parties.
  • Directed art therapy sessions, empowering participants to express themselves creatively while enhancing cognitive function and dexterity skills.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
  • Implemented pet therapy visits, providing comfort and companionship to animal-loving residents who may have experienced loneliness or depression without such interactions.
  • Organized intergenerational programs involving local schools, bridging generational gaps while fostering meaningful connections between students and residents.
  • Engaged residents through events, small groups, and personal attention.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Planned and prepared meals to supply residents with nutritious and appealing meals.
  • Scheduled movies, entertainment, and other special events.
  • Transported and escorted program participants to and from activities and on field trips.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Ordered and maintained all recreational equipment.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.

Education

Culinary Arts -

Silver Spoon Culinary School
South Africa
11-1993

High School Diploma -

Waterkloof High School
South Africa
11-1980

Skills

  • Customer service
  • Positive attitude
  • Leadership qualities
  • Relationship building
  • Strong organization
  • Customer support
  • Verbal communication
  • Dedicated team player
  • Senior living experience
  • Resident support
  • Appointment scheduling
  • Enrichment program development
  • Scheduling appointments
  • Front office management
  • Banking
  • Security proficiency
  • Arts and crafts planning
  • Senior activities experience

Timeline

Member Service Representative

Hometown Credit Union
07.2023 - Current

Office Assistant/Activity Assistant

Eventide Senior Living Communities
01.2021 - 07.2023

Culinary Arts -

Silver Spoon Culinary School

High School Diploma -

Waterkloof High School

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Amelia Enger