AMELIA ESPEJO
Gap,PA
Summary
Highly motivated employee with over 15 years in the customer service, both retail and medical fields desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Document Prep/Scanner Technician
Staffing USA Temp Agency
Lancaster , PA
2022.10 - Current
- Organization of files
- Verify if correct information is in the file.
- Transfer current information into computer system by scanning.
- Performed preventative maintenance on all scanners and imaging equipment.
- Analyzed data from scanned documents to identify any errors or discrepancies.
- Managed the daily workflow of scan jobs, ensuring timely completion of tasks.
- Conducted quality assurance tests on scans to verify accuracy of images produced.
- Maintained accurate records of scanner inventory and usage.
Customer Service Receptionist
TriStarr Temp Agency
Lancaster , PA
2023.05 - 2023.11
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Rep- Remote
Chipotle (Mammoth Tech)
Defiance , OH
2022.02 - 2022.03
- Strengthened customer retention by offering discount options.
- Assisted customers in resolving issues with their food orders.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Developed relationships with customers through friendly interactions over the phone.
- Followed up with customers after calls to ensure satisfaction with service provided.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Medical Receptionist
Orthopedic Associates of Lancaster
Lancaster , PA
2018.10 - 2020.10
- Answer incoming phone calls from patients wanting to schedule appointments.
- Verified insurance coverage for appointments, updating patient information in computer system.
- Verifying accuracy of appointment times and provider with patient
Education
Certification And Diploma - Medical Assistant
Computer Learning Network, (YTI)
Mechanicsburg2005-05
Skills
- Customer Service and Support
- Microsoft Office
- Medical Office Front/Back
- Professional
- Typing and Data entry
Timeline
Customer Service Receptionist
TriStarr Temp Agency
2023.05 - 2023.11
Document Prep/Scanner Technician
Staffing USA Temp Agency
2022.10 - Current
Customer Service Rep- Remote
Chipotle (Mammoth Tech)
2022.02 - 2022.03
Medical Receptionist
Orthopedic Associates of Lancaster
2018.10 - 2020.10
Certification And Diploma - Medical Assistant
Computer Learning Network, (YTI)
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