AMELIA FAAVESI
Henderson,NV
Summary
Motivated Service Worker with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Burger King
06.2023 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Cashier
Family Dollar
08.2021 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Stock Associate
Navy Exchange Hawaii
08.2019 - 03.2021
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Transported merchandise pallets to move in warehouse.
- Stocked designated items on shelves, end caps and displays.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Answered customer questions and provided detailed product information.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Call Center Representative
First Samoan Full Gospel Church
05.2015 - 06.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
High School Diploma -
Nanakuli High School
Honolulu, HI05-2017
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
Languages
English
Professional Working
Timeline
Food Service Worker
Burger King
06.2023 - 08.2024
Cashier
Family Dollar
08.2021 - 05.2023
Stock Associate
Navy Exchange Hawaii
08.2019 - 03.2021
Call Center Representative
First Samoan Full Gospel Church
05.2015 - 06.2019
High School Diploma -
Nanakuli High School