Amelia Femia
Poughkeepsie
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
1
1
Certification
Work History
Customer Service Assistant
Bob's Car Color
- Supported daily business operations including customer service, billing, and inventory restocking
- Developed strong communication skills through frequent customer interaction
- Gained early exposure to professional responsibility and workplace expectations
- Family Business
Kitchen Associate
Edible Arrangements
- Prepared and assembled high-volume fruit arrangements in a commercial kitchen environment
- Followed strict food safety and sanitation protocols to ensure product quality and customer safety
- Managed multiple orders simultaneously while meeting time-sensitive deadlines
- Maintained cleanliness, organization, and efficiency during fast-paced shifts
- Trusted with independent kitchen responsibilities during peak business hours
Sales Associate
Boutique Stylist
Lagrangville
- Assisted customers with styling, product selection, and personalized service
- Managed transactions and maintained organized merchandise displays
- Built strong interpersonal skills through one-on-one customer interactions
- Collaborated with team members to achieve daily sales goals and improve customer service.
Education
Bachelor of Science - Psychology, Dual Degree Track in Occupational Therapy
Sacred Heart University
Fairfield, CT01.2029
Skills
- Customer service
- Communication
- Leadership and teamwork
- Time management
- Multitasking
- Organization
- Reliability
- Team collaboration
Certification
- CPR Certified
- First Aid Certified
Volunteer Experience
- Dog Adoption Center, Assisted with animal care and supported adoption efforts, Demonstrated compassion, responsibility, and consistency
- Hope on a Mission, Helped prepare and distribute food bags to individuals experiencing homelessness, Participated in community outreach and service initiatives
- Wilbur Cross School, Bridgeport, CT, Volunteered at a school serving at-risk youth, Supported students in structured, supervised environments, Gained exposure to behavioral, emotional, and educational support settings
Leadership And Athletics
Captain, Varsity Volleyball Team, 5 years, MVP Award, 2024, Team Spirit Award, Recognized for positivity, motivation, and team morale, Leadership, Accountability, Teamwork
References
References available upon request.
Timeline
Customer Service Assistant
Bob's Car Color
Kitchen Associate
Edible Arrangements
Sales Associate
Boutique Stylist
Bachelor of Science - Psychology, Dual Degree Track in Occupational Therapy
Sacred Heart University