Amelia Fonte
Inkster,MI
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
30
30
years of professional experience
Work History
Caregiver
Care Plan, INC.
Dearborn, MI
03.2024 - Current
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Accompanied clients to social events such as movies or plays.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Flight Attendant
Skywest Airlines
United States
03.2006 - Current
- Greet each and every customer with a smile
- Ensure safe travel experience, while offering excellent customer service
- Provide first aid and attend to ill passengers when necessary.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Kept cabin neat, clean and professional in appearance.
- Provided assistance to disabled passengers when necessary.
- Adhered to company policies regarding security measures and protocol at all times.
Sales Associate
Nordstrom
Charlotte, NC
05.2010 - 05.2011
- Handled customer concerns while multi tasking in a fast paced environment
- Opened Nordstrom rewards accounts, provided customers with great customer service
- Achieved sales goals, established relationships with customers and gained fashion knowledge.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Increased purchase amounts by cross-selling with similar products.
- Assisted customers in selecting products, providing excellent service.
Human Resources Assistant
Computech Corporation
Bingham Farms, MI
09.1999 - 11.2000
- Personal Assistant for the Human Resource Manager
- Handled new employee orientation and assisted with health insurance concerns
- Maintained employee time off request records, prepared employment verification letters and processed employee benefit packets, ordered supplies, distributed mail and other clerical duties as assigned.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted with planning, organizing and coordinating company events.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Verified previous employers and other references to determine applicants' employment acceptability.
Medical Receptionist/Front Desk
Eastern Michigan University Integrated Health
Ypsilanti, MI
05.1994 - 07.1996
- Answering phones, greeting patients and scheduled appointment's
- Maintain and filed Medical records also handled patient billing during checking out
- Verified and updated insurance information.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Education
Psychology
Grand Canyon University
Phoenix, AZ12-2025
Certificate - Meeting And Event Planning
Schoolcraft College
Livonia, MI06.2017
High school diploma -
Osborn High School
Detroit, MI06-1990
Skills
- Cashier
- Inventory
- Microsoft Excel
- Time Management
- Word
- Sales
- Communications (1 year)
- Event Planning (2 years)
- Hospitality Experience (10 years)
- Human Resources Management
- Personal Assistant Experience
- HIPAA Compliance
- ADL Assistance
- Incident Reporting
- Patient Companionship
- Mobility Assistance
- Basic Housekeeping
- Meal Preparation
- Compassionate client care
- Relationship Building
- Patient Care
- Compassionate communication
- Client Transportation
- Dementia Care
- Disability Support
- Daily living assistance
Accomplishments
- Customer Satisfaction
- Excellent customer service
Affiliations
Traveling, shopping, cooking, yoga
References
References available upon request.
Timeline
Caregiver
Care Plan, INC.
03.2024 - Current
Sales Associate
Nordstrom
05.2010 - 05.2011
Flight Attendant
Skywest Airlines
03.2006 - Current
Human Resources Assistant
Computech Corporation
09.1999 - 11.2000
Medical Receptionist/Front Desk
Eastern Michigan University Integrated Health
05.1994 - 07.1996
Psychology
Grand Canyon University
Certificate - Meeting And Event Planning
Schoolcraft College
High school diploma -
Osborn High School