Amelia Franco

-Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

-Serve as the primary point of contact for key accounts such as Walmart and Amazon, ensuring consistent communication, high service levels, and prompt issue resolution.

-Prepare and manage Bills of Lading (BOLs), shipping labels, and other essential logistics documentation in accordance with client-specific requirements and industry regulations.

-Oversee end-to-end coordination of shipments, including scheduling pickups, tracking freight, and ensuring on-time delivery to meet client Service Level Agreements.

-Monitor and manage account performance metrics, including delivery timelines, cost efficiency, and client satisfaction. Identify areas for improvement and implement action plans.

-Work closely with internal departments (operations, customer service, billing) and external carriers to ensure smooth execution of transportation and distribution services.

-Greet customers in person and over the phone in a friendly and professional manner; respond promptly to inquiries about vehicle sales, service appointments, parts, or dealership promotions.

-Schedule service appointments, test drives, and consultations, coordinating with service advisors, technicians, or sales staff as needed.

-Accurately maintain customer records, repair orders, service histories, and other necessary documentation.

-Handle vehicle title transfers and registration processes, ensuring accuracy and compliance with state regulations. Utilize platforms such as WebDealer and other DMV systems to process electronic title applications and transactions.

-Assist sales and service departments with administrative tasks, such as updating inventory systems, preparing customer paperwork, or confirming vehicle availability.

-Explain dealership services, warranties, maintenance schedules, and promotions to customers to enhance their overall experience.

-Encourage customers to complete satisfaction surveys and relay feedback to management for continuous improvement.

-Serve as a point of contact for clients, responding to inquiries, scheduling appointments, and providing updates throughout the buying or selling process.

-Assist in managing real estate transactions from contract to close, ensuring deadlines are met and all documentation is properly completed and submitted.

-Prepare, proofread, and file real estate contracts, disclosures, listing agreements, lease agreements, and other legal documents with accuracy and attention to detail.

-Input and update property listings on the Multiple Listing Service (MLS), ensuring all property details, descriptions, and photos are accurate and up to date.

-Maintain and update the client relationship management (CRM) system and other databases, ensuring contacts, leads, and follow-ups are organized and current.

-Schedule property showings, open houses, inspections, closings, and other key appointments for agents and clients.

-Draft and send professional emails, letters, and other communications on behalf of the agent or brokerage.

-Provide day-to-day administrative support to real estate agents or the broker, including general office tasks, supply ordering, and reporting.

-Developed an effective communication system between employees and supervisors for prompt resolution of any scheduling conflicts or discrepancies.

-Trained staff on proper usage of timekeeping tools, promoting consistency across departments and teams.

-Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.

-Improved time tracking accuracy by implementing a digital system for recording employee hours.