Amelia Gamero
Los Angeles,CA
Summary
Dynamic and adaptable professional with strong leadership qualities, honed at Disneyland, where I enhanced guest experiences through exceptional communication and teamwork. Proven ability to train staff and implement efficient processes, ensuring high standards of service and satisfaction. Quick learner with a can-do attitude, dedicated to creating memorable interactions.
Overview
9
9
years of professional experience
Work History
Cast Member
Disneyland
01.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported cast members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Barista Shift Supervisor
Starbuck Coffee
06.2020 - 02.2025
- Served customers quickly and efficiently and created strategies to prevent delays.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
FOH Supervisor
Chic-Fil-A
07.2020 - 04.2022
- Answered customers' questions, recommended items, and recorded order information.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Cashier
Erewhon
08.2017 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Communications
Glendale Community College
Glendale, CA06-2020
High School Diploma -
Edward R. Roybal LC
Los Angeles, CA06-2017
Skills
- Strong teamwork
- Leadership qualities
- Character development
- Quick-learning
- Public speaking
- Strong communication and interpersonal skills
- Adaptable
- Memorization skills
- Friendly and helpful
Languages
Spanish
Native or Bilingual
Timeline
Cast Member
Disneyland
01.2024 - Current
FOH Supervisor
Chic-Fil-A
07.2020 - 04.2022
Barista Shift Supervisor
Starbuck Coffee
06.2020 - 02.2025
Cashier
Erewhon
08.2017 - 02.2020
Associate of Science - Communications
Glendale Community College
High School Diploma -
Edward R. Roybal LC