Amelia Gerard
Saint Petersburg,FL
Summary
Experienced in customer service who can create warm and welcoming environments for guests. Utilizes excellent communication and organizational skills for seamless coordination. Handles reservations, maintaining cleanliness, important technology, and attentive service. Prepared to start my career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Smoothie Barista
Blenz
01.2025 - Current
- Prepared and blended smoothies according to customer specifications.
- Maintained cleanliness and organization of smoothie preparation area.
- Assisted customers with menu selection and provided product knowledge.
- Operated point-of-sale system for processing transactions efficiently.
- Adapted quickly to changing customer preferences and special requests.
- Followed health and safety guidelines while preparing food and beverages.
Assistant Preschool Teacher
JCC Preschool
05.2025 - 08.2025
- Assisted lead teacher in classroom management and promoting positive behavior among students.
- Organized educational activities that promoted creativity, critical thinking, and motor skills development.
- Maintained a clean, safe classroom environment by following health and safety guidelines consistently.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Restaurant Hostess
COOLINARY
01.2024 - 07.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest experience.
- Assisted in training new host staff on procedures and customer service standards.
- Collaborated with servers and kitchen staff to coordinate seating arrangements during peak hours.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Restaurant Hostess
Limoncello Restorante
02.2023 - 12.2023
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Head Hostess
Avocado Cantina
07.2022 - 01.2023
- Developed strategies for improving wait times during peak hours, enhancing operational efficiency.
- Collaborated with management to implement new processes for handling guest inquiries effectively.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Kennel Attendant
Jupiter Animal Hospital
08.2020 - 03.2022
- Ensured cleanliness and sanitation of kennel facilities to promote animal health and safety.
- Monitored animal behavior and health, reporting concerns to veterinarians or management.
- Provided daily care including feeding, grooming, and exercise for various dog breeds.
- Responded promptly to emergency situations, demonstrating strong problem-solving skills under pressure.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
Education
Bachelor of Science - Psychology
University of South Florida
Saint Petersburg05-2028
Skills
- Customer service expertise
- Phone etiquette
- Interactive communication skills
- Detail-oriented
- Cleaning and sanitation
- Efficient collaboration
- Dependable and responsible
- Organization and time management
Timeline
Assistant Preschool Teacher
JCC Preschool
05.2025 - 08.2025
Smoothie Barista
Blenz
01.2025 - Current
Restaurant Hostess
COOLINARY
01.2024 - 07.2024
Restaurant Hostess
Limoncello Restorante
02.2023 - 12.2023
Head Hostess
Avocado Cantina
07.2022 - 01.2023
Kennel Attendant
Jupiter Animal Hospital
08.2020 - 03.2022
Bachelor of Science - Psychology
University of South Florida