Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amelia Goodwin

Goodyear,AZ

Summary

Bilingual in Spanish. Experienced in the healthcare and customer service fields. 27 yrs total. Team oriented individual.

Overview

24
24
years of professional experience

Work History

HIMS Technician

Banner Health
09.2022 - Current
  • Process Medical records, Scan Documents, Quality Control and Validation, to ensure scanned images are uploaded into the correct electronic health record visit and meet minimum productivity standards as defined.
  • Maintained patient confidence by keeping patient records information confidential.
  • Scanned medical records in digital format for easy retrieval and accessibility.

PRN Receptionist

Legacy House of Avondale
04.2018 - 11.2023
  • Helping with any of the residents needs
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

School Aide

St. Thomas Aquinas Catholic School
07.2021 - 06.2022
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Skilled at working independently and collaboratively in a team environment.
  • Prepared materials for class activities.


Receptionist/Screener

Banner Health
02.2021 - 06.2021
  • Answered customer questions and pointed individuals in right directions.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Am Recess Supervisor

West Valley Christian School
08.2018 - 05.2019
  • Watched the kids in the playground
  • Helping teachers
  • Oversaw children on playground to monitor safety and suitability of activities.
  • Inspected equipment on playground to report any safety concerns.


Lunch Duty Aide

Avondale School District
10.2017 - 05.2018
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Provider Service Representative

UnitedHealth Group
03.2009 - 03.2016
  • Answering calls from medical providers and members in high volume call center
  • Assisted with prior authorizations and medical benefits inquiries and de-escalating unsatisfied customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Customer Service Representative/Senior Clerk/Employee Travel Specialist

America West/US Airways/American
09.2000 - 08.2008
  • Working at IAH Airport as a Gate/Ticket Agent in a high traffic terminal
  • Being bilingual in Spanish helping variety of different passengers needs
  • Handling Customer complaints about delays, cancellations, rebookings assisting unaccompanied minors to the gates
  • My experience at this role was for 7 years.
  • My next role was Senior Clerk in Revenue Accounting department
  • Doing data entry and auditing airline tickets.
  • My last role was in the Employee Travel Office
  • Assisting employees and families with answering travel benefit questions, As well selling discounted tickets to events such as Disneyland or Movies.

Education

High school diploma -

Klein Oak High School
Spring, TX
05.1997

Skills

  • Customer Service (10 years)
  • Front Desk (5 years )
  • Receptionist
  • Answering Phones (7 years)
  • Bilingual in Spanish (10 years)
  • Greeter (6 years)
  • HIPAA
  • Medical Records
  • EMR Systems
  • Medical Terminology
  • Front desk
  • Hospitality
  • Customer service (10 years)

Languages

Spanish
Native or Bilingual

Timeline

HIMS Technician

Banner Health
09.2022 - Current

School Aide

St. Thomas Aquinas Catholic School
07.2021 - 06.2022

Receptionist/Screener

Banner Health
02.2021 - 06.2021

Am Recess Supervisor

West Valley Christian School
08.2018 - 05.2019

PRN Receptionist

Legacy House of Avondale
04.2018 - 11.2023

Lunch Duty Aide

Avondale School District
10.2017 - 05.2018

Provider Service Representative

UnitedHealth Group
03.2009 - 03.2016

Customer Service Representative/Senior Clerk/Employee Travel Specialist

America West/US Airways/American
09.2000 - 08.2008

High school diploma -

Klein Oak High School

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Amelia Goodwin