AMELIA GRANGER
Sandy Springs,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Server Assistant
Main Event
08.2023 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
Barista
Starbucks
09.2022 - 06.2023
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Service Associate
Walgreen's Pharmacy
03.2021 - 11.2021
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Implemented effective problem-solving techniques for efficient resolution of customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Swim Instructor
Gold Fish Swim School
02.2019 - 03.2020
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
Education
High School Diploma -
Roswell High School
Roswell, GASkills
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Customer Service
- Problem-Solving
- Effective Communication
- Multitasking
Timeline
Server Assistant
Main Event
08.2023 - Current
Barista
Starbucks
09.2022 - 06.2023
Service Associate
Walgreen's Pharmacy
03.2021 - 11.2021
Swim Instructor
Gold Fish Swim School
02.2019 - 03.2020
High School Diploma -
Roswell High School