Amelia Gray
Anchorage
Summary
Experienced Care Provider offering over 20 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Ability to stay calm and focused in Emergency situations.
Overview
9
9
years of professional experience
Work History
Private Care
Patricia VanBargon
08.2023 - Current
- Provided compassionate support to clients with daily living activities, enhancing overall quality of life.
- Assisted in medication management, ensuring adherence to prescribed schedules and protocols.
- Monitored client progress and health status, reporting changes to healthcare professionals for timely interventions.
- Advocated for client preferences and rights, promoting independence while providing necessary support services.
- Collaborated with family members to address concerns or provide updates on client progress, fostering strong relationships between caregiver and families.
- Assisted clients with mobility challenges, utilizing appropriate transfer techniques and mobility aids to prevent falls or injuries.
- Assisted clients in achieving their physical therapy goals by providing support during home-based exercises and tracking progress over time.
- Responded promptly to emergencies or changes in health conditions by contacting appropriate medical professionals or emergency services as needed.
- Educated clients on proper nutrition practices for optimal health outcomes leading healthier lifestyle choices being made consistently over time.
- Provided high-quality personal care services including bathing, grooming, dressing, toileting assistance while maintaining dignity and privacy of the clients.
- Contributed to effective team communication among other caregivers or healthcare providers involved in the client''s care plan resulting in seamless coordination of service provision.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
CSR
Tier1 Veterinary Medical Center
03.2019 - 08.2023
- Managed customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
- Resolved complex issues by collaborating with veterinary staff and utilizing practice management software.
- Streamlined appointment scheduling processes, enhancing clinic efficiency and reducing wait times for clients.
- Trained new team members on customer service protocols and clinic policies to maintain high service standards.
- Mentored junior staff on conflict resolution techniques, fostering a positive work environment and improving team dynamics.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
PCA
Frontier Community Services
01.2017 - 01.2019
- Provided personalized care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Collaborated with healthcare professionals to develop individualized care plans.
- Implemented safety protocols, ensuring a secure environment for clients.
- Take Clients swimming and to train for special olympics along with other day rehabilitation.
- Assist with Seizures and other health issues that arise and advocate for their health care.
- work together as a team to make sure the clients and their home are running ay full potential.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Education
Nationally Certified Medical Assistant - Certified Medical Assistant
Career Academy
Anchorage02-2004
Skills
- Compassionate caregiving
- Patient monitoring
- Emotional support
- End-of-life care
- Alzheimer's care
- Meal preparation
- Care plan development
- Mobility assistance
- Incontinence care
- Family liaison
- Physical therapy support
- Time management
- Problem-solving
- Multitasking and organization
- Dependable and responsible
- Strong ethics
- Compassion and empathy
- Patient management
Timeline
Private Care
Patricia VanBargon
08.2023 - Current
CSR
Tier1 Veterinary Medical Center
03.2019 - 08.2023
PCA
Frontier Community Services
01.2017 - 01.2019
Nationally Certified Medical Assistant - Certified Medical Assistant
Career Academy