Amelia Gunnels
BROOKHAVEN,Georgia
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. My ability to greet guests warmly and manage transactions accurately contributed to a welcoming atmosphere, elevating the dining experience. Proven team collaborator and adept in menu memorization, I significantly enhanced guest satisfaction at Chick-Fil-A by delivering exceptional service, maintaining cleanliness, and swiftly resolving customer complaints.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Chick-Fil-A
01.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
Education
Mount Vernon High School
Sand Springs, GA05.2026
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Menu Memorization
- Team Collaboration
Timeline
Front of House Staff Member
Chick-Fil-A
01.2022 - Current
Mount Vernon High School