Amelia Gutierrez
Arlington
Summary
Dynamic and engaging bartender with a proven track record at Bostons Pizza, excelling in customer service and beverage preparation. Recognized for building loyal clientele and enhancing guest satisfaction through effective communication and multitasking. A reliable team player dedicated to maintaining high standards and fostering a positive dining experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Bostons Pizza
05.2023 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of popular drink items and supplies.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Cocktail Server
Bostons Pizza
05.2023 - Current
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Managed multiple tables efficiently, prioritizing tasks to maximize service speed and accuracy.
- Implemented feedback from guests to improve service processes and enhance overall efficiency.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Supervisor
Bostons Pizza
2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members, fostering a collaborative work
- Conducted performance evaluations, providing constructive feedback for staff development.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Responsible alcohol service
- Payment processing
- Menu memorization
- Professional appearance
- Beverage preparation
Certification
Tabc and food handlers certified
Timeline
Bartender
Bostons Pizza
05.2023 - Current
Cocktail Server
Bostons Pizza
05.2023 - Current
Supervisor
Bostons Pizza
2023 - Current
High School Diploma -
Sam Houston High School