Summary
Overview
Work History
Education
Skills
Timeline
Amelia Hardin

Amelia Hardin

Willis ,TX

Summary

Dynamic and results-oriented professional with extensive experience at Outback Steakhouse, excelling in high-pressure environments through exceptional customer service and team collaboration. Skilled in POS software and adept at enhancing customer satisfaction, demonstrated by implementing efficient seating and order management systems. Proven track record in improving service quality and operational efficiency.

Overview

2
2
years of professional experience

Work History

Togo, Host, Server Support, Headwait, Server

Outback Steakhouse
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members..
  • Advised customers about special offerings and menu items to help drive sales.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Team Member

Jersey Mikes Sub
05.2023 - 10.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Willis High School, Willis Tx
05.2025

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Professional Appearance
  • POS Software
  • Up-selling techniques

Timeline

Togo, Host, Server Support, Headwait, Server - Outback Steakhouse
01.2024 - Current
Team Member - Jersey Mikes Sub
05.2023 - 10.2023
Willis High School - ,

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Amelia Hardin