Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amelia Hill

Fargo

Summary

Dynamic Beauty Advisor with extensive retail experience at Sephora, recognized for enhancing customer satisfaction through personalized consultations and expert product knowledge. Proven ability to drive sales through effective upselling strategies and maintain a clean, organized environment. Skilled in cash handling and conflict resolution, committed to delivering exceptional service and fostering client relationships.

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sephora
09.2024 - Current


  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales.

Store Manager

Savers Value Village
03.2024 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Sales Associate

Journeys Shoe Store
05.2022 - 02.2024
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Sales Associate

Windsor Fashions
01.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Minnesota Online High School
Online

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Customer engagement
  • Flexibility and adaptability
  • Upselling strategies
  • Retail experience
  • Client relationship building
  • Attention to detail
  • Beauty trends
  • Returns processing
  • Cosmetics industry trends
  • Makeup application techniques
  • Inventory control
  • Product knowledge expertise
  • Display arrangements
  • Friendly and outgoing
  • Active listening
  • Conflict resolution
  • Trend awareness
  • Hygiene standards
  • Friendly and helpful
  • Reliable and responsible
  • Goal driven
  • Store opening and closing

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Beauty Advisor

Sephora
09.2024 - Current

Store Manager

Savers Value Village
03.2024 - 09.2024

Sales Associate

Journeys Shoe Store
05.2022 - 02.2024

Sales Associate

Windsor Fashions
01.2022 - 08.2022

Minnesota Online High School

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Amelia Hill