Amelia Hurst
Vineyard ,UT
Summary
Highly organized individual looking to use knowledge and skills to provide exceptional recreational services to the public. Experienced in leading group activities, developing programming, and providing customer service. Possesses strong interpersonal and problem-solving abilities to create a safe, enjoyable, and engaging environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outside Service Staff Member
Timpanogos Golf Club
Provo, UT
02.2023 - 05.2024
- Assisted in set up and take down of tournament-related activities as needed.
- Maintained, organized, and well-stocked cart to ensure good service throughout their day and game of golf.
- Managed the collection and cleaning of range balls using specialized equipment.
- Organized and sanitized golf carts, ensuring they were ready to be used by patrons.
- Provided assistance with special events, including tournaments or corporate outings.
- Maintained the driving range and golf carts. Ensuring all equipment was clean and operational.
- Performed routine maintenance tasks, including trash removal and general upkeep of the golf course and surrounding facilities.
- Periodically managed the pro shop and assisted with customer check-ins and check-outs.
- Trained new hires on all pertinent policies and procedures for outside services staff.
- Discussed and resolved participant complaints.
Barista
Sharetea
Orem, UT
10.2021 - 11.2022
- Operated cash registers and handled cash and card transactions.
- Prepared and served beverages, managed customer orders, and cooked boba toppings.
- Efficiently crafted drinks, provided excellent customer service, and ensured timely preparation of drink toppings.
- Trained new staff members on proper boba preparation and customer service techniques.
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
- Handled card and cash transactions accurately and efficiently, providing receipts and change to customers.
- Maintained inventory of boba and supplies, ensuring a smooth and consistent workflow.
- Demonstrated excellent problem-solving skills by quickly resolving complaints and inquiries.
- Showed aptitude in multitasking multiple orders at once, while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Adhered to all health codes while preparing specialty beverages, according to company specifications.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Presented and explained drink menu, answering questions to educate customers.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
Education
Provo High School
Provo, UT05-2024
Skills
- Customer Service
- Inventory Management
- Effective Time Management
- Fast Learner
- Leadership And Teamwork
- Problem Solving
- Communication Skills
- Ability To Work Under Pressure
- Multitasking Capabilities
- Positive Attitude
- Call Center Operations
- Organization
- Team Collaboration
Affiliations
- High School Cheer
- High School Golf
Accomplishments
- Varsity cheer 3 years in a row
- Varsity golf 4 years in a row
- Young Woman's Class President for 4 years
- Golf team Capitan
- Got 3rd in State for cheer 2 years in a row
Certification
- Drivers License
Languages
Portuguese
Elementary
Timeline
Outside Service Staff Member
Timpanogos Golf Club
02.2023 - 05.2024
Barista
Sharetea
10.2021 - 11.2022
Provo High School
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