Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Ike

Chattanooga,Tennessee

Summary

Knowledgeable and dedicated customer service professional with experience in Tourism/Travel industry. Collaborative team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships and helping others.

Overview

8
8
years of professional experience

Work History

Concierge Supervisor

Common House
10.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
  • Assisted in the planning and execution of programming and private events.
  • Promoted amenities through engaging conversations with guests.
  • Collaborated with staff to design and deliver exceptional member experiences.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
  • Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.

Visitor Information Specialist

Chattanooga Tourism Co.
02.2023 - 10.2023
  • Demonstrated superior professionalism and hospitality while interacting with customers and vendors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Helped customize plans for specific groups based on age or ability level.
  • Worked with 50-200 visitors on typical day to day basis

Freelance Travel Coordinator

Self Employed
04.2020 - 12.2023
  • Using personal connections and relationships cultivated on my own to get experience in travel industry
  • Planning and assisting trips; Creating itineraries
  • Finding and booking stays and transportation
  • Scouting best options based on clients likes, budget, etc

Remote — Intern

In His Hands Orphans Outreach
05.2021 - 01.2022
  • Worked directly with president - Administrative Assistance
  • Communicated with Sponsors and vendors to ensure events, relationships, etc all went smoothly
  • Managed administrative logistics of events planning, organization, event booking and event promotions
  • Helped with social media presence and design of graphics for websites, logos and promotions

Student Worker/Food

Aramark- UTC
03.2017 - 09.2020
  • Event Management, UC Food Service & Catering
  • Customer Service & Employee Training
  • Cash Handling/Counting
  • Food Safety

Student Intern

In His Hands Orphan Outreach
05.2017 - 08.2019
  • Summers on-site in Haiti
  • Managed guest house as well as visiting teams
  • Assisted in upkeep of orphanage
  • Reported back to instructor to receive day-to-day responsibilities

Education

Bachelor of Science - Travel And Tourism Management

The University of Tennessee - Chattanooga
Chattanooga, TN
12.2021

High school diploma -

Brandon Hall High School
Atlanta, GA
05.2015

Skills

  • Travel/Tourism Management
  • Visitor Management
  • Travel Planning and Coordination
  • Customer Service and Satisfaction
  • Customer Engagement
  • Event Management
  • Sponsorships/Vendor Partnerships
  • Team Leadership
  • Cultural Awareness
  • Interpersonal Communication
  • MS Office

Timeline

Concierge Supervisor

Common House
10.2023 - Current

Visitor Information Specialist

Chattanooga Tourism Co.
02.2023 - 10.2023

Remote — Intern

In His Hands Orphans Outreach
05.2021 - 01.2022

Freelance Travel Coordinator

Self Employed
04.2020 - 12.2023

Student Intern

In His Hands Orphan Outreach
05.2017 - 08.2019

Student Worker/Food

Aramark- UTC
03.2017 - 09.2020

Bachelor of Science - Travel And Tourism Management

The University of Tennessee - Chattanooga

High school diploma -

Brandon Hall High School

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Amelia Ike