Amelia Jackson
Durango,CO
Summary
Over the 10 years that I have worked for this company, I'm known for my strong work ethic and my devotion to making merchants processing experience with us exceptional. I began in ICS and transferred to AIM for 6 years, in which I worked closely with the Credit Team. I've worked in Sales for the past 3 years, and have been working on the CORE side. While I have enjoyed woking with CORE, I would be remise to take this opportunity to join the IP side again.
Overview
10
10
years of professional experience
Work History
Post Case Management (PCM)
Worldpay
Durango, CO
10.2023 - Current
- Managed newly enrolled accounts and identified potential issues.
- Developed relationships with merchants in order to find any inconsistencies.
- Produced the highest amount of outbound phone calls to merchants within the team.
- Identified PCI Compliance as a specific issue and worked with management to resolve.
- Updated rates and processed reimbursements.
- Worked closely with management to develop PCM from it's pilot phase to a fully functioning team.
Sales Support Specialist
Worldpay
Durango , CO
10.2019 - 10.2023
- Answered both Sales Executives and Merchants inquiries regarding products, pricing, and troubleshooting.
- Created opportunities for both Franchise and Inside Sales Executives
- Processed reimbursements and rate changes per the Sales Executives requests.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Provided administrative support to the sales team as needed.
- Analyzed current processes, identified areas of improvement, and implemented changes.
Account Information Management (AIM)
Worldpay
Durango, CO
01.2014 - 01.2019
- Assisted merchants directly with account updates such as bank changes, legal name changes, etc.
- Worked closely with the Credit Team regarding concerns such as TIN Mismatches.
- Took inbound phone calls from merchants, including escalations.
- Assisted with accounts receivable and accounts payable functions.
- Provided technical support to customers via telephone and email.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Science - Psychology
Fort Lewis College
Durango, CO04-2011
Skills
- Outbound/Inbound phone calls
- Reviewing contracts
- Updating account information
- Building strong relationships with merchants and different departments
Timeline
Post Case Management (PCM)
Worldpay
10.2023 - Current
Sales Support Specialist
Worldpay
10.2019 - 10.2023
Account Information Management (AIM)
Worldpay
01.2014 - 01.2019
Bachelor of Science - Psychology
Fort Lewis College