Amelia Jones
Memphis,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Principal Court Clerk
Shelby County Government
01.2022 - Current
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Expedited document authentication processes with thorough verification of signatures, seals, and stamps on legal papers.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Manager
Check Into Cash
05.2014 - 01.2022
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
TMX Finance LLC
07.2013 - 05.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Phoenix, AZ10.2022
Skills
- Data Verification
- Money Handling
- Report Preparation
- Data Entry
- Financial report analysis
- Customer Service
- Document Review
- Problem-solving abilities
- Active Listening
- Customer Account Management
- Filing
- Microsoft Office Suite
References
Available upon request.
Timeline
Principal Court Clerk
Shelby County Government
01.2022 - Current
Assistant Manager
Check Into Cash
05.2014 - 01.2022
Customer Service Representative
TMX Finance LLC
07.2013 - 05.2014
Bachelor of Science - Criminal Justice Administration
University of Phoenix