Amelia Jones
Windsor
Summary
Extensive work with the public. I have a worked with a wide range of personalities. Skilled in managing records, issuing various license and permits, recording documents and ensuring compliance with regulations.
Knowledge of maintaining and updating town records while collaborating with team members. Extensive knowledge of modern office procedures, practices and equipment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Town of Windsor
06.2021 - Current
- Collaborated with Town Clerk to ensure accurate election administration, resulting in smooth and well-organized voting experiences.
- Conducted thorough research to provide accurate information for various town projects and initiatives.
- Maintained confidentiality of sensitive information while managing vital records such as birth, marriage, and death certificates.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Processed payments for fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued public notification of official activities or meetings.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Updated operational records or licensing information.
- Perform Notary Public duties.
- Assist the Cemetery Sexton.
- Assist Webmaster as needed.
- Assist with maintenance and Cleaning as needed.
- Process Real Estate Taxes.
- General Office management.
- Whatever is asked of me - I will try and do.
Promoted to Administrative & Training Specialist
Alternative Services NE, Inc
03.2008 - 07.2021
- Assign and tract employee training to ensure that te agency adheres to the state of Maine licensing standards.
- Provide excellent customer service
- General Office procedures - answer phone, emails, set up meetings, mail, order supplies, schedule meeting and maintain calendar.
- Point persons for computer issues.
- Knowledge of specialized computer programs.
Quality Assurance Specialist
Alternative Services NE, Inc
03.2008 - 07.2021
- Assign and track employee training to ensure that the agency adheres to the state of Maine licensing standards.
- General Office procedures - answering phone, emails, data entry, set up meetings, scheduling, ordering supplies, knowledge of special software programs for the purpose of data entry.
- Point person for computer issues.
Education
Lincoln Academy
Newcastle, ME06-1993
Skills
- Document Management
- Public Communication
- Organization
- Team Leadership
- Problem Solving
- Time Management
- Filing systems
- Policy enforcement
- Calendar management
- Cash handling
- Prioritization
- Telephone etiquette
- Administrative tasks
- Customer satisfaction
- Microsoft Office suite
- Learning Website maintenance
Certification
- Can provide Certifications upon request.
- Voting Title 21-A, Voter Registration, Town Meeting & Elections (Title 20-A) Training
- Core1: Transfer Station Operations
- Bureau of Motor Vehicles Fall Workshop Training
- MOSES License and Registration Training
- Deputy Town Forest Fire Warden
- New Clerks Training, Vital Records, , New Registration Level Training
- Truck Registration Level Training
- Licensed Marriage Officiant, Certified Notary Public,
- CPR/First Aid,
- CRMA certified
- MHRT-I
Languages
English
Timeline
Deputy Clerk
Town of Windsor
06.2021 - Current
Promoted to Administrative & Training Specialist
Alternative Services NE, Inc
03.2008 - 07.2021
Quality Assurance Specialist
Alternative Services NE, Inc
03.2008 - 07.2021
Lincoln Academy