Amelia Juste
Roosevelt,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk secretary position(s). Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Carl Heyer/Franklin Dental Supply
06.2022 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Coordinated marketing efforts for the dental practice, including social media updates and promotional materials, contributing to increased brand awareness and patient engagement.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled clientele appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed clientele referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked clients order history and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and clients payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Registered and verified clients records with most up-to-date information.
- Processed medical payments.
- Understood dental terminology to communicate with external stakeholders.
- Helped clients complete necessary medical forms and documentation.
- Scheduled, rescheduled, and cancelled orders for dental clients.
- Handled sensitive situations professionally such as discussing costs or past-due account balances with clients to ensure a satisfactory resolution.
- Managed accounts receivable duties by timely invoicing clients for services rendered while tracking payments received or outstanding balances due accurately.
- Enhanced client satisfaction by efficiently managing orders/scheduling and confirmations.
VOLUNTEER
Zion Cathedral Church of God in Christ, COGIC
09.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
Barista
Starbucks
09.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Memorized multiple recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Cashier
Walmart
07.2020 - 12.2021
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Mentor Volunteer
Search Of Me LLC, ISOM
05.2019 - 07.2021
- Assisted mentees in being professional and becoming more responsible
- Making sure mentees develop an understanding to be themselves before building anyone else in the world.
- Member of the NAACP
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Used strong interpersonal communication skills to convey information to others.
- Empowered students through counseling and skill-building exercises.
- Guided troubled individuals to tools and resources necessary for healing.
Education
Associate - Psychology
Nassau Community College
1 Education Drive Garden City, NY 11530Skills
- Food Preparation and Safety
- Retail Management
- New Hire Training
- Sales Expertise
- Excellent Memory
- Adaptive and Creative
- Cash Register Operation
- Credit Card Transactions
- Team Player
- Ability to Adapt
- Team Leadership
- Resolving Complaints
- Opening and Closing Coordination
- Exceptional Customer Service
- Origination Knowledge
- Billing and Payment Processing
- Register Balancing
- Excellent Math Skills
- Serve Customer Needs
- Process Payments
- Clean and Sanitize
- Equipment and Store Cleaning
- Station Preparation
- Safe Food Handling Practices
- Product Display
- Solid Problem Solver
- Coordinating with Supervisors
- Front Counter Maintenance
- Counter Cleaning and Sanitation
- Financial Transactions
- Counter Restocking
- Plates Presentation
- Hospitality Service Expertise
- Table Setting Knowledge
- Menu Memorization
- Foam Art
- Data Entry
- Recordkeeping
- Answering Phones
- Volunteer Recruitment
- Computer Skills
- Telephone Etiquette
- Problem-solving aptitude
- Multitasking Abilities
- Multitasking
- Problem-Solving
- Documentation proficiency
- Effective Communication
- Medical software
- Problem-solving abilities
- Organizational Skills
- Team building
- Task Prioritization
- Quality Assurance Controls
- Professionalism
- Time Management
- Professional Demeanor
- Written Communication
- Documentation Management
- Organized and Efficient
- Positive Attitude
- Documentation And Reporting
- Budgeting and finance
- Team Collaboration
- Adaptability and Dependability
- Record preparation
- Administrative tasks
- Administrative Support
- Relationship Building
- Filing and Recordkeeping
- Teamwork and Collaboration
- Deadline Adherence
- Supply Coordination
- Professional Appearance
- Attention to Detail
- Resource Coordination
- Operations Support
- Task Prioritization
- Quality Assurance Controls
- Professionalism
- Time Management
- Professional Demeanor
- Written Communication
- Documentation Management
- Organized and Efficient
- Positive Attitude
- Documentation And Reporting
- Budgeting and finance
- Team Collaboration
- Adaptability and Dependability
- Record preparation
- Administrative tasks
- Administrative Support
- Relationship Building
- Filing and Recordkeeping
- Teamwork and Collaboration
- Deadline Adherence
- Supply Coordination
- Professional Appearance
- Attention to Detail
- Resource Coordination
- Operations Support
- Task Prioritization
- Quality Assurance Controls
- Professionalism
- Time Management
- Professional Demeanor
- Written Communication
- Documentation Management
- Organized and Efficient
- Positive Attitude
- Documentation And Reporting
- Budgeting and finance
- Team Collaboration
- Adaptability and Dependability
- Record preparation
- Administrative tasks
- Administrative Support
- Relationship Building
- Filing and Recordkeeping
- Teamwork and Collaboration
- Deadline Adherence
- Supply Coordination
- Professional Appearance
- Attention to Detail
- Resource Coordination
- Operations Support
Timeline
VOLUNTEER
Zion Cathedral Church of God in Christ, COGIC
09.2022 - Current
Dental Receptionist
Carl Heyer/Franklin Dental Supply
06.2022 - Current
Barista
Starbucks
09.2021 - 05.2022
Cashier
Walmart
07.2020 - 12.2021
Mentor Volunteer
Search Of Me LLC, ISOM
05.2019 - 07.2021
Associate - Psychology
Nassau Community College
Similar Profiles
Joseph MaffettoneJoseph Maffettone
Dental Supply Logistics Coordinator at Carl HeyerDental Supply Logistics Coordinator at Carl Heyer
Travis RiceTravis Rice
Inside Sales Representative at Franklin Building SupplyInside Sales Representative at Franklin Building Supply
John MooreJohn Moore
Regional Safety and Lean Coordinator at Franklin building supplyRegional Safety and Lean Coordinator at Franklin building supply