Amelia Kee

• Developed wellness programs targeted on specific groups and areas of wellness.
• Collected and tracked information about participation and outcomes of individual programs.
• Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
• Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
• Monitored and evaluated program performance to determine value and quality.
• Met or exceeded monthly revenue and training goals.
• Coordinated marketing efforts to promote wellness programs.
• Conducted needs assessments or surveys to determine interest in or satisfaction with wellness programs, events or services.
• Gained strong leadership skills by managing projects from start to finish.
• Maintained patient relationships throughout six clinics.
• Maintained cleanliness of clinics and did deep cleans frequently.
• Coordinated with marketing leader to efficiently engage in community outreach.
• Opened a new clinic and grew cliental within the area.
• Worked closely with management to ensure a pleasant patient experience.
• Maintained HIPAA compliance.

• Created social media content with consistent content and tone.
• Increased customer engagement through social media.
• Wrote social media content to increase engagement with customers.
• Developed comprehensive resource management reports, data presentations, and data analytics reports.
• Tracked and capitalized on emerging industry trends to boost campaign performance.
• Maintained internal communication systems and managed corporate email signatures.
• Tracked and analyzed social media and online marketing initiatives.
• Maintained current social media trends through attending professional conferences and webinars.
• Supported SEO initiatives to improve content, keywords and branding.
• Tracked competitors' content and social presence and responded appropriately when required.
• Analyzed and reported social media and online marketing campaign results.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Designed and implemented social media strategies to align with business goals.
• Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
• Collaborated with team members to develop creative campaigns for social media platforms.
• Created and implemented impactful strategies to increase company brand awareness and engagement.
• Worked on the sales floor when needed.
• Trained several sales floor employees.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
• Maintained transaction security by verifying payment cards against identification.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Mentored team members to enhance professional development and accountability in workplace.
• Confirmed continual compliance with all applicable laws and regulations regarding store operations.
• Created employee schedules to align coverage with forecasted demands.
• Developed and implemented strategies to optimize store sales and profitability.
• Maintained accurate records of sales and financial transactions.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Trained newly hired sales team in upselling techniques.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Submitted reports to senior management to aid in business decision-making and planning.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Maintained computer and physical filing systems.
• Coordinated special projects and managed schedules.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Updated reports, managed accounts, and generated reports for company database.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Delivered performance reviews, recommending additional training or advancements.
• Reported to senior management on organizational performance and progress toward goals.
• Created, maintained and updated filing systems for paper and electronic documents.
• Established team priorities, maintained schedules and monitored performance.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Managed all social media accounts for the clinic.
• Worked with several services, including an aesthetician and medical massage therapist.
• Maintained cleanliness of the clinic at all times, six days a week.
• Maintained files for all patients.

I attended this online high school program to finish my diploma faster, due to my family moving frequently during my high school years. I completed it in a year and a half, with a 3.7 GPA and a 34 on my ACTs.