Amelia Keeton
Decaturville,TENNESSEE
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
39
39
years of professional experience
Work History
Sales Engineer I
Welbilt / Kolpak Walk-in Division
Parsons, Tennessee
02.2010 - Current
- Responsible for answering multiple phone calls, and identifying the customers’ needs on an individual basis
- Chain accounts team – responsible for managing each customer’s individual account to ensure that the customers’ expectations are met or exceeded
- Responsible for increasing knowledge of each customer’s individual needs, in efforts to improve relationships and increase sales
- Knowledge of all computer skills required for proper job function
- Assist in the training of new employees in the sales department, as well as others, i.e., order entry, ATO set up
- Assisted in the testing and implementation of new quoting system for the division which is currently still in use
- Currently responsible for running and maintaining the Shipped Not Invoice (SNI) report, to ensure that all orders shipped are released to invoice in the same month
- Accounts currently managed: McDonald’s, HMS Host, Concept Services, Dunkin Brands (including Baskin Robbins), Concept Services (includes Andy’s Frozen Custard, Popeye’s, Saladworks, Clean Eatz, Torchy’s Tacos, Blaze Pizza, Smashburger, P. Terry’s, Dairy Queen, and Dave’s Hot Chicken).
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Liaise with assign accounts to foster relationship development.
- Attend trade shows and seminars to promote products and network with industry contacts.
- Recommend changes, improvements or enhancements in products to product development team based on customer feedback.
- Review customer inquiries to understand project scope while managing internal delivery mechanisms.
- Provide technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Customer Service Rep IV
Welbilt / Kolpak Walk-in Division
Parsons, Tennessee
12.2007 - 02.2010
- Customer service representative for walk-in sales
- Responsible for answering multiple phone calls, and identifying the customers’ needs on an individual basis
- Chain accounts team – responsible for managing each customers’ individual account to ensure that the customers’ expectations are met or exceeded
- Responsible for building good customer relations
- Knowledge of all computer skills required for proper job function
- Assist in training of new employees in department
- Occasionally asked to run specific reports regarding sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
Customer Service Rep II, •Parts technician / Responsible
Kolpak
03.2007 - 12.2007
- For answering multiple phone calls, and identifying customers’ needs on an individual basis
- Responsible for order entry and making sure the customer receives his/her necessary parts in a timely manner
- Responsible for building good customer relations
- Knowledge of all computer skills required for proper job function
- Assist in the training of new employees in department
- Occasionally asked to run specific reports pertaining to parts department
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Rep I, •Parts technician / Responsible
Kolpak
01.2005 - 03.2007
- For answering multiple phone calls and identifying customer’s needs on an individual basis
- Responsible for order entry and making sure the customer receives his/her necessary parts in a timely manner
- Responsible for building good customer relations with customers
- Knowledge of all computer operations necessary for job function.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Owner/Operator
Keeton’s Grocery
Bath Springs, TN
01.2000 - 01.2005
- Responsible for maintaining inventory, servicing customers, cashiering, operation of deli counter, etc.
- Managed day-to-day business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Customer Service/ Parts Sales
Manitowoc Inc
Parsons, TN
01.1996 - 01.2000
- Responsible for answering multiple phone calls and identifying specific parts to meet customer needs
- Entered and invoiced parts orders, and often assisted in shipping
- Updated parts manual on an as needed basis and mailed out the revisions to customers
- Often visited the manufacturing floor, in order to become more familiar with specific parts, to meet the customers’ needs.
Sales Supervisor
Columbia Midstate Distributing
Columbia, TN
01.1990 - 01.1995
- Responsible for individual sales routes in a 5-county area to include the supervision of salesmen for that area
- Met with store managers in order to identify specific needs in the competitive beverage industry
- Responsible for month end reports to upper management
- Created sales incentives and quotas for sales staff
- Coordinated sales promotions within the market area.
Route Salesperson
All-American Bottling Corp
Nashville, Decaturville, TN
01.1988 - 01.1990
- Handled sales for 11 counties, dispatched trucks, merchandised product, and set up sales promotions.
Cashier
Decaturville Foodland
Decaturville, TN
01.1983 - 01.1988
- Responsible for checking-out customers and maintaining cash drawer, stocking shelves, etc.
Education
MBA - Organizational Leadership
Bethel University
Mckenzie, TN2019
undefined
University of Tennessee
1985
Diploma - undefined
Riverside High School
1983
Skills
- Service Assistance
- Store Displays
- Strong Technical Acumen
- Pre-Sales Support
- Customer Account Review
- Bid Preparation
- Information Updates
- Compliance Reviews
- Customer Service and Assistance
- Effective Project Management
- Critical Thinking
- Creative Solutions
Timeline
Sales Engineer I
Welbilt / Kolpak Walk-in Division
02.2010 - Current
Customer Service Rep IV
Welbilt / Kolpak Walk-in Division
12.2007 - 02.2010
Customer Service Rep II, •Parts technician / Responsible
Kolpak
03.2007 - 12.2007
Customer Service Rep I, •Parts technician / Responsible
Kolpak
01.2005 - 03.2007
Owner/Operator
Keeton’s Grocery
01.2000 - 01.2005
Customer Service/ Parts Sales
Manitowoc Inc
01.1996 - 01.2000
Sales Supervisor
Columbia Midstate Distributing
01.1990 - 01.1995
Route Salesperson
All-American Bottling Corp
01.1988 - 01.1990
Cashier
Decaturville Foodland
01.1983 - 01.1988
MBA - Organizational Leadership
Bethel University
undefined
University of Tennessee
Diploma - undefined
Riverside High School
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