AMELIA KOONJBEHARRY
Minneapolis,MN
Summary
Dynamic Client Success Manager with a proven track record, excelling in lead generation and operational systems. Expert in crafting tailored growth plans and enhancing deliverability optimization, driving client retention and satisfaction. Passionate about cross-functional collaboration and leveraging AI workflow automation to achieve outstanding results. Versatile and personable customer experience leader with in-depth understanding of ROI and the capability to apply trend knowledge toward strengthening processes and boosting company profits. Applied proven sales, marketing, and customer service methods to enhance revenue growth and client retention.
Overview
4
4
years of professional experience
Work History
Client Success Manager
AI Acquisition
09.2025 - 12.2025
- Directed onboarding, coaching, and lifecycle management for founders in niche strategy and market execution.
- Established and enhanced outbound systems, including campaign architecture and deliverability optimization.
- Sourced and validated extensive lead lists using Apollo and advanced segmentation techniques.
- Implemented technical infrastructure, including CRM pipelines and AI SDR integrations.
- Conducted weekly accountability sessions to eliminate bottlenecks and accelerate client progress.
- Developed tailored growth plans, messaging strategies, and cold email frameworks for diverse industries.
Sales Director
Beverly Hills Publishing
05.2025 - 08.2025
- Directed the full sales organization for a multi-million-dollar publishing company, overseeing strategy, pipeline management, and team performance.
- Built and implemented end-to-end sales systems including call scripts, CRM pipelines, reporting dashboards, and SOPs.
- Strengthened lead-to-close workflows and client lifecycle management to support predictable revenue growth.
- Trained and coached sales team members to consistently meet KPIs, and improve conversion rates.
Sales Setter
Publishing.com
01.2024 - 04.2025
- Achieved 100 percent show rate, 100 percent set rate, 97 percent call-two show rate, and 52 percent conversion rate, outperforming organizational benchmarks.
- Reviewed work to check compliance with design specifications and quality requirements.
- Maintained a neat and clean pipeline organization within the CRM.
- Scheduled appointments with qualified leads, ensuring a seamless transition to the sales team.
High-Ticket Sales Closer & Sales Manager
Various Companies
12.2021 - 01.2024
- Closed offers ranging from 3,000 to 25,000 dollars with a 52 percent close rate across multiple industries.
- Managed end-to-end sales processes including discovery, needs analysis, objection handling, and closing via Zoom.
- Provided coaching, call reviews, and structured training to elevate team performance.
- Implemented SOP-driven accountability systems, tracked KPIs, and improved forecasting accuracy.
- Developed persuasive sales presentations that effectively communicated value propositions, leading to a 40% boost in engagement.
- Collaborated with marketing teams to refine lead generation strategies, increasing qualified leads by 25%.
Education
Associate of Science -
Normandale Community College
Minneapolis, MNSkills
- Client success management
- Account leadership
- AI workflow automation
- Operational systems
- Email outreach strategies
- Deliverability optimization
- Lead generation
- LinkedIn engagement
- Process automation
- Niche market strategy
- Offer development
- Market positioning
- Onboarding processes
- SOP creation
- Client enablement strategies
- CRM enhancement
- KPI analysis
- Reporting metrics
- Performance evaluation
- High-ticket sales strategies
- Revenue optimization
- Messaging strategies
- Cross-functional collaboration in sales and tech
Websites
Additional Highlights
- Author of Master the Art of Digital Marketing (2024) and The Social Media Marketing Playbook Unlocked (2025).
- Skilled in CRM management, sales automation, and operational system design.
- Experienced in guiding founders, executives, and leadership teams through structured growth frameworks.
- Strong communication and executive reporting skills; known for translating client needs into clear action plans.
- Proven ability to manage clients from onboarding through renewal with high satisfaction and retention.
Education And Professional Development
- NEPQ Black Book - Jeremy Miner
- Sam Ovens Accelerator
- Applied Knowledge Academy
- Grant Cardone Sales Training
- 7-Figure Sales Academy (7FSA) & Accelerator - Cole Gordon
- Sales Training - Alex Hormozi
Timeline
Client Success Manager
AI Acquisition
09.2025 - 12.2025
Sales Director
Beverly Hills Publishing
05.2025 - 08.2025
Sales Setter
Publishing.com
01.2024 - 04.2025
High-Ticket Sales Closer & Sales Manager
Various Companies
12.2021 - 01.2024
Associate of Science -
Normandale Community College