Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Lane

Jackson,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Customer Service Executive

Southern Research Group
09.2020 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Customer Service Cashier

Belk Department Store
02.2015 - 01.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Iqor
11.2009 - 04.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate Degree In Nursing - Surgical Technology

Hinds Community College
Raymond, MS
05.2024

Diploma - Basic

Clinton High School
Clinton, MS
05.2004

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling

Timeline

Customer Service Executive

Southern Research Group
09.2020 - Current

Customer Service Cashier

Belk Department Store
02.2015 - 01.2019

Customer Service Representative

Iqor
11.2009 - 04.2014

Associate Degree In Nursing - Surgical Technology

Hinds Community College

Diploma - Basic

Clinton High School
Amelia Lane