Amelia Langston
Tallahassee,FL
Summary
Proven track record in enhancing guest satisfaction and streamlining reservation processes at Innisfree Hotels, demonstrating exceptional guest relations and initiative-taking. Skilled in teamwork orientation and reservation management, I significantly improved front desk efficiency and guest service quality, fostering repeat business and positive feedback.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Innisfree Hotels
06.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
Barista
Dunkin Donuts
05.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Hostess
El Jalisco Restaurant
09.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Yulee High School
Yulee06.2023
Skills
- Guest Relations
- Initiative-taking
- Reservation Management
- Teamwork orientation
Timeline
Hotel Front Desk Agent
Innisfree Hotels
06.2023 - 05.2024
Barista
Dunkin Donuts
05.2022 - 12.2022
Hostess
El Jalisco Restaurant
09.2021 - 04.2022
High School Diploma -
Yulee High School
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