Hi, I’m
Amelia Lengerich
Indianapolis,IN
Summary
Reliable and upbeat Design Consultant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate candidate with strong organizational skills eager to secure a full-time position. Ready to help team achieve company goals.
Overview
17
years of professional experience
Work History
Renewal By Anderson
Sales Design Consultant
12.2023 - 05.2024
Job overview
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Conducted comprehensive consultations to assess client needs, offer expert advice, and present tailored design solutions.
- Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Enhanced teamwork and communication between sales and design departments for smoother project execution.
- Contributed to overall team success by collaborating with colleagues, sharing best practices, and supporting continuous improvement initiatives in sales strategy and processes.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Facilitated smooth project handovers between sales consultants and designers for seamless transitions during the implementation phase.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent buyer experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Indiana University, School Of Medicine
Clinical Research Coordinator
03.2021 - 07.2023
Job overview
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Followed informed consent processes and maintained records.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
- Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.
- Prepared detailed informed consent documents to clearly communicate risks, benefits, expectations, rights and responsibilities related to participation in clinical trials.
- Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.
Covance
Project Manager
09.2016 - 02.2019
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
Indiana University, School Of Medicine
Clinical Research Coordinator
11.2007 - 08.2016
Job overview
- Increased protocol compliance by providing comprehensive training and support to study team members.
- Ensured site readiness for audits and inspections by maintaining a well-organized, detailed, and accurate study documentation system.
- Assisted investigators in manuscript preparation by providing critical review and analysis of study data, ensuring clear presentation of results for publication.
- Expedited site initiation visits by working collaboratively with sponsors to ensure all necessary requirements were met prior to study commencement.
- Supported positive relationships between patients and research teams through empathetic communication and compassionate care coordination efforts during clinical trials participation.
- Contributed to the advancement of medical research and patient care through the successful completion of numerous clinical trials in various therapeutic areas.
- Streamlined regulatory submissions by efficiently preparing documentation, including informed consent forms, serious adverse event reports, and institutional review board materials.
- Improved data quality by conducting thorough source document verification and ensuring accurate data entry in electronic case report forms.
- Maintained high ethical standards in research practices, adhering to Good Clinical Practice guidelines and safeguarding patient rights.
- Reduced study deviations by closely monitoring patient progress and promptly addressing any issues or concerns.
- Prioritized participant safety within clinical trials environment via rigorous adverse event reporting procedures compliant with industry regulations.
- Facilitated rapid resolution of complex issues related to study conduct or patient safety concerns through effective problem-solving skills.
- Ensured timely completion of study milestones by effectively managing multiple competing priorities and deadlines.
- Coordinated successful clinical trials by maintaining regular communication with study sponsors, investigators, and research staff.
- Developed strong professional connections among colleagues working together as a cohesive team producing high-quality results.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Managed patient recruitment, informed consent process and data entry to support trial objectives.
- Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Maintained accurate and up-to-date case report forms and source documents for traceability.
- Developed and maintained accurate and up-to-date case report forms and source documents.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Collected, evaluated, and modeled collected data.
Education
Purdue University, West Lafayette, IN
Bachelor of Arts from Psychology & Sociology
05.1996
Skills
- Sales Presentations
- Client Needs Assessment
- Effective negotiation
- Customer Retention
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Creative Thinking
- Positive Customer Engagement
- Decision-Making
- Relationship Building
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Building Customer Loyalty
- Product Knowledge
- Payment Processing
- Product and Service Sales
- Computer Proficiency and Microsoft Office
- Customer Needs Assessment
- Product Demonstrations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Sales Design Consultant
Renewal By Anderson
12.2023 - 05.2024
Clinical Research Coordinator
Indiana University, School Of Medicine
03.2021 - 07.2023
Project Manager
Covance
09.2016 - 02.2019
Clinical Research Coordinator
Indiana University, School Of Medicine
11.2007 - 08.2016
Purdue University
Bachelor of Arts from Psychology & Sociology
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