Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Interests
Timeline
31
Amelia Loch

Amelia Loch

Customer Service Manager
Conneaut Lake,PA

Summary

Dynamic Customer Service Manager with a proven track record at BeeMan Direct, enhancing customer satisfaction and loyalty through exceptional problem-solving and relationship-building skills. Spearheaded a team to reduce complaints by implementing innovative solutions, significantly improving service delivery. Skilled in Microsoft Office and adept at fostering teamwork, consistently exceeding sales and service targets.

A personable and results-driven individual with excellent interpersonal skills and a positive attitude. Possesses a deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Detail-focused and creative, with a passion for storytelling and a knack for engaging content. Well-versed in grammar and language structure, coupled with strong research and editing skills. Committed to producing high-quality work that captivates and informs readers.

Developed skills in fast-paced retail environments, ready to transition into a new field. Demonstrates a keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in a dynamic and collaborative setting.

Offering a reliable and diligent approach, demonstrating the ability to learn and grow in this environment. Bring an understanding of cleaning procedures and safety standards, along with the ability to use cleaning tools effectively. Ready to use and develop skills in maintaining cleanliness and safety.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

BeeMan Direct
03.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressed issues, and implemented effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of client interactions, allowing for easy retrieval during follow-up communications or escalations.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Created and reviewed invoices to confirm accuracy.
  • Fostered a culture of continuous improvement, leading to consistently high service standards.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.

Education

No Degree - English, Agriculture

Conneaut Area Senior High
Linesville, PA
08-2027

Skills

  • Customer focused
  • Excellent time management skills
  • Complaint resolution
  • Product knowledge
  • Work prioritization
  • Shipping, receiving, and warehousing
  • Account updates
  • Social media monitoring
  • Verbal and written communication
  • Strong work ethic

  • Maintenance
  • Willingness to learn
  • Multitasking
  • Adaptable and flexible
  • Reliability
  • Heavy lifting
  • Creative writing
  • Grammar usage
  • Content creation and editing
  • Inventory control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeGig Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home option4-day work week

Interests

Writing

Reading

Social Media Review

Timeline

Customer Service Manager

BeeMan Direct
03.2023 - Current

No Degree - English, Agriculture

Conneaut Area Senior High
Amelia LochCustomer Service Manager