Amelia Madi
Evansville,IN
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
2
2
years of professional experience
Work History
Bankruptcy Specialist
One Main Financial Group
Evansville, Indiana
01.2021 - Current
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Redacted agreements, titles, and loans for meeting of creditors.
- Handled private and confidential information with extreme discretion to protect borrower's identities.
- Processed and scheduled payments for borrowers during their active and discharged bankruptcies.
- Answered telephone calls and email messages within 1-hour period.
- Communicated pertinent information to clients via phone, email and mail.
- Communicated with attorneys regarding active bankruptcy cases and reaffirmation agreements.
- Researched statutes, decisions, legal articles and codes.
- Researched active titles and liens on homes and cars
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
Receptionist
Kemper CPA Group
Evansville, IN
09.2019 - 03.2020
- Scheduled office meetings and client appointments for team of ten professional CPA's.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized and scheduled office meetings as well as client appointments for team of twenty professionals, effectively accommodating hectic agendas.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Entered daily data in computer systems and documented office activities.
Education
High School Diploma -
Signature School
Evansville 05.2007
Bachelor of Science - Theatre Arts
University of Southern Indiana
Evansville Skills
- Telephone etiquette
- Social perceptiveness
- Data Entry
- Office organization
- Meeting scheduling
- Word processing
- Call forwarding
- Problem-solving
- Sensitive information handling
Timeline
Bankruptcy Specialist
One Main Financial Group
01.2021 - Current
Receptionist
Kemper CPA Group
09.2019 - 03.2020
High School Diploma -
Signature School
Bachelor of Science - Theatre Arts
University of Southern Indiana
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