Amelia McCarthy
Brighton,MA
Summary
Detail-oriented creator and audio visual professional with 1.5 years of experience in live event production. Skilled in customer relations and audio visual systems. Offering a strong background in management and media production.
Overview
10
10
years of professional experience
Work History
Technical Supervisor
Encore Global
05.2024 - Current
- Enhanced team performance by providing comprehensive training programs and continuous support to technicians.
- Supervised the installation and troubleshooting of AV systems, reducing technical issues during live events.
- Led a team of technicians to deliver exceptional service, fostering a positive work environment that encouraged growth and development.
- Increased overall event satisfaction ratings by providing responsive and timely support for all technical issues during live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Collaborated with management to create daily agendas for the team
- Executed client consultations to determine audio-visual needs for events.
- Managed onsite teams during live events, ensuring smooth operations and timely issue resolution.
Lead Audio Visual Technician
Encore Global
07.2023 - 05.2024
- Guided decision-makers with technical advice on product selection and operation.
- Delivered exceptional customer service by promptly addressing concerns and offering viable solutions when issues arose during events or installations.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Created and implemented technical support plans for audio-visual systems.
- Worked in a team setting, providing support and guidance.
- Programmed and operated audio-visual equipment to support seamless live events.
- Trained junior technicians on best practices, resulting in a more skilled and competent team.
- Enhanced video quality by skillfully operating camera equipment and adjusting angles, focus, and lighting.
- Operated cameras for a variety of live events
Audio Visual Technician
Encore Global
11.2022 - 07.2023
- Set up projectors, laptops, and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Programmed and operated audio-visual equipment to support seamless live events.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Pulled and terminated a variety of cables.
- Operated cameras during live production.
- Liaised with lighting and production team to resolve any issues related to camera, video, audio recording, and lighting.
- Set up and operated remote cameras for live video feeds.
- Adjusted focus, zoom, and aperture to obtain desired shot effects.
- Worked at heights and in confined spaces without difficulty.
- Assembled and installed rigging and lifting equipment to support lifting operations.
- Anchored pieces to fixed structures with bolts and clamps.
Video Production Intern
WCCA TV
05.2021 - 09.2021
- Reviewed scripts and completed script coverage.
- Set up and managed sound equipment by utilizing microphones and recorders while maintaining sound quality reports.
- Saved staff members' time by performing routine tasks.
- Edited highlight packages and segments for broadcasts.
- Presented production ideas and determined creative scenarios for production and delivery.
- Collaborated with network executives to define and propel the organization's mission and vision.
- Directed live broadcasts, films, and recordings or non-broadcast programming for public entertainment or education.
- Captured and edited videos for projects.
- Researched stories and ideas for shows and segments.
Lead Key Holder
Hot Topic
11.2014 - 12.2019
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Bachelor of Arts - Communication And Media Studies
Worcester State University
Worcester, MA12.2021
Skills
- Equipment Testing
- Customer Satisfaction
- Audio and Video Equipment Operation
- Adobe Creative Suite
- Video Editing
- Content Creation
Timeline
Technical Supervisor
Encore Global
05.2024 - Current
Lead Audio Visual Technician
Encore Global
07.2023 - 05.2024
Audio Visual Technician
Encore Global
11.2022 - 07.2023
Video Production Intern
WCCA TV
05.2021 - 09.2021
Lead Key Holder
Hot Topic
11.2014 - 12.2019
Bachelor of Arts - Communication And Media Studies
Worcester State University