Amelia McCarty
Naples,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Naples Wine Collection/The Cave Bistro
Naples, FL
05.2023 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Created new menu items based on customer feedback and industry trends.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Designed contracts, collected fees and booked venues for events.
Server Supervisor
Naples National Country Club
Naples, FL
12.2021 - 05.2023
- Assisted with set-up and break down of special events within the club.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Assisted in setting up banquet tables, chairs, and linens for events.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Organized and maintained a clean and safe environment for members and guests.
- Maintained an up-to-date knowledge of all club services, amenities, events, rules, regulations.
Bar Manager
Aeilli Group/Dorona Italian Steakhouse
Naples, FL
08.2020 - 08.2022
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Education
Certification of Completion - Bartending
National Bartenders Academy
Fort Myers, FL02-1995
Some College (No Degree) - Occupational Therapy
University of Florida
Gainesville, FLSkills
- Customer Engagement
- Restaurant operations management
- Catering Coordination
- Full service restaurant background
- Staff Management
- Wine Knowledge
Certification
- Responsible Vendor Certified
- Serv Safe Certified and Current
Languages
Spanish
Professional
Affiliations
- Private In Home Bartender
- Hiking
- Yoga
References
References available upon request.
Timeline
Restaurant Manager
Naples Wine Collection/The Cave Bistro
05.2023 - Current
Server Supervisor
Naples National Country Club
12.2021 - 05.2023
Bar Manager
Aeilli Group/Dorona Italian Steakhouse
08.2020 - 08.2022
Certification of Completion - Bartending
National Bartenders Academy
Some College (No Degree) - Occupational Therapy
University of Florida
- Responsible Vendor Certified
- Serv Safe Certified and Current
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