Amelia McCook
Lacy Lakeview
Summary
Dynamic EMT-B with a proven track record at AMR, enhancing patient outcomes through critical decision-making and compassionate care. Skilled in patient assessment and emergency management, I excel in high-pressure situations, fostering team collaboration and optimizing response times. Committed to delivering exceptional service while maintaining patient safety and satisfaction.
Overview
15
15
years of professional experience
Work History
EMT-B
AMR
01.2022 - Current
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured timely decision-making under pressure during challenging rescue operations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
- Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
- Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
- Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
- Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
- Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
- Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
- Promoted community health by participating in public education programs on CPR, first aid, and disaster preparedness.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
CNA
Baylor Scott & White Medical Center
02.2015 - 05.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Customer Service Representative
Circle K
05.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Carhop
Sonic
05.2010 - 07.2012
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Collaborated with team members to provide exceptional customer experiences.
Education
Certification - Paramedic
School of EMS
Farmers Branch, TX03-2024
Skills
- Vital signs monitoring
- Oxygen therapy application
- Environmental emergency response
- Patient assessment techniques
- Medical terminology proficiency
- Critical decision-making skills
- Problem-solving
- Time management
- Safe driving
- Multitasking and organization
- Patient care
- Basic life support
- Critical thinking
- Clear communication
- Compassion and empathy
- Team collaboration
- Vital sign assessment
- Bleeding control
- CPR and first aid
- Patient assessments
- Patient triage
- Emergency management
- Patient management
- Record keeping
Timeline
EMT-B
AMR
01.2022 - Current
CNA
Baylor Scott & White Medical Center
02.2015 - 05.2018
Customer Service Representative
Circle K
05.2013 - 02.2014
Carhop
Sonic
05.2010 - 07.2012
Certification - Paramedic
School of EMS
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