Amelia McDonald
Palm Beach
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Professional behavior technician with strong skills in implementing and monitoring behavior intervention plans. Skilled in applied behavior analysis, data collection, and progress monitoring. Collaborative team member focused on achieving positive outcomes and adapting to evolving needs. Reliable and driven by results.
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Diligent [Desired Position] with solid background in behavior analysis and therapy. Delivered impactful interventions that improved client outcomes and supported team goals. Demonstrated skills in data collection and behavior modification techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Project Brilliance
11.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Togo Specialist
Cracker Barrell Old Country Store
03.2022 - 03.2025
- Adhered to company policies related to health codes and safety regulations at all times.
- Performed regular maintenance checks on equipment used during shift operations.
- Reported any maintenance issues promptly so that repairs could be made quickly.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Operated cash register, collected payment from customers and provided change when necessary.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Filled faxed, mobile and online orders accurately, efficiently, and on-time.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front Desk Receptionist
True fast outreach ministries
05.2022 - 06.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
Home Caretaker
Family Memeber
05.2018 - 05.2022
- Maintained daily logs of activities, meals served and medications administered.
- Provided assistance with personal hygiene, including bathing and dressing.
- Administered prescribed medications on a timely basis and monitored effectiveness of medication therapy.
- Performed light housekeeping duties such as changing linens, laundry and dusting furniture.
- Monitored vital signs such as temperature, pulse and respiration rate when necessary.
- Collaborated with healthcare professionals such as nurses, therapists and doctors in order to coordinate optimal care plans for each individual client.
- Responded quickly to emergency situations involving medical problems or accidents.
- Observed changes in physical and mental condition of clients and reported any abnormalities promptly to supervisor.
- Assisted clients with mobility challenges in transferring from bed to wheelchair or other seating.
- Organized and maintained the home environment, ensuring all areas are clean and tidy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided compassionate care for patients with disabilities and developmental challenges.
Education
Real Estate License -
Bill Real Estate School
06-2024
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05-2023
Skills
- Point of sale systems
- Menu knowledge
- Food handling
- Sanitation Standards
- Quick Learner
- Goal-Oriented
- Detail Oriented
- Phone Etiquette
- Multitasking
- Time Management
- Analytical Thinking
- Professional Demeanor
- Task Prioritization
- Office Administration
- Clerical Support
- File Organization
- Customer assistance and interaction
- Filing
- Multi-Line Telephone Systems
- Appointment Scheduling
- Complex Problem-Solving
- Oral and writing communication
- Business Administration
- Email and telephone decorum
- Hospitality services
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Project Brilliance
11.2024 - Current
Front Desk Receptionist
True fast outreach ministries
05.2022 - 06.2023
Togo Specialist
Cracker Barrell Old Country Store
03.2022 - 03.2025
Home Caretaker
Family Memeber
05.2018 - 05.2022
High School Diploma -
Palm Beach Lakes High School
Real Estate License -
Bill Real Estate School
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