Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Jackson

Production Operator
Garfield,KY

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, personable, dedicated, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

AAA Club Alliance
12.2022 - Current
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.

Customer Service Agent

IBEX Global
09.2020 - Current
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.

Foster Caregiver

DHHR
11.2014 - Current
  • I am a certified Foster/Adoptive parent. I have cared for 5 minor children with 2 returning to parents after 9 months,
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Production Operator

BlueOval SK
12.2024 - Current
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Documented production information via daily system logs and discussed issues with management.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
  • Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.
  • Collaborated with management to develop strategies for continuous process improvement in production operations.
  • Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Manager

Little General Stores
09.2015 - 08.2020
  • I was in charge of daily paperwork, bank deposits and handling money.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Maintained adequate staffing to meet objectives within budget.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Supervised staff performing daily activities.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Planned activities to support system changes to meet organizational needs and requirements.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Monitored compliance with federal and state laws associated with Retail daily functions.
  • Coordinated solutions and communicated with supervisor to direct daily operations.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.

PCA

Raleigh General Hospital
11.2012 - 10.2014
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Monitored, measured and documented patients' vital signs in EMR system.
  • Assisted nursing staff with diverse care needs of all patients.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Assisted with patient admissions, discharges and transfers.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Initiated treatment following prescribed orders.
  • Provided ambulatory care by transporting patients to and from facility.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.

Education

GED -

Independence High
05.1999

Skills

  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms
  • Customer Service
  • Understanding Customer Needs
  • Data Entry
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • File Management
  • Inbound Customer Service
  • Inventory Management
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
  • Invoice Preparation and Processing
  • Establishing and Maintaining Customer Relationships

Timeline

Production Operator

BlueOval SK
12.2024 - Current

Retail Sales Associate

AAA Club Alliance
12.2022 - Current

Customer Service Agent

IBEX Global
09.2020 - Current

Manager

Little General Stores
09.2015 - 08.2020

Foster Caregiver

DHHR
11.2014 - Current

PCA

Raleigh General Hospital
11.2012 - 10.2014

GED -

Independence High

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Amelia Jackson Production Operator