Amelia Menotti
Santa Rosa Beach,Florida
Summary
Gulf Coast Property Management
Investor Relations Coordinator
Customer Service Specialist
Guest Support
Strong Motivational and Team Leadership Skills
Exceptional Communication Skills
Sound Resolution and Analytical Skills
Solid Interpersonal Skills
Reputable in Effective Business Communications
Business Relations Concentration
Solid Sales Experience
International Project Management
Proven Process Improvement Initiative
Global Recognized Team Building Leader
Overview
31
31
years of professional experience
Work History
Investor Relations Coordinator /Property Management Specialist
Southern Sol Vacations, Southern Sands Properties
08.2019 - 07.2024
- Worked closely with teams of investors, realtors, interior decorators, and contractors in order to complete real estate sales and lead renovation projects.
- Communicated with team members on the importance of effective investor relations practices for overall company success.
- Maintained accurate investor database records by updating contact information regularly.
- Enhanced property value by developing and executing strategic investor relations plans.
- Partnered with cross-functional teams to develop strategies for communicating with investors and contractors.
- Analyzed financial data and industry trends to provide valuable insights for investor decision making.
- Managed rentals partnering with leading vacation rental companies in the 30A and Destin areas.
IT / QA Analyst
Ecolab, Inc.
01.2013 - 08.2020
- Accountable for identifying challenging issues and generating Corporate Process Improvement initiatives
- Team Management – Responsible for structure and management of international project teams
- Project Manager and Global leader in Software Validation for Ecolab Healthcare Division
- Subject Matter Expert for Ecolab Global in Pharma - IT Software Validation according to ISO and FDA
- Support in Internal Audits and Gap Analysis performance
- CAPA and Non – Compliance innovative resolution skills
- Internal IT and Corporate Procurement
- IT Subject Matter Expert (SME) for International Service Desk
- IT / QA team solutions
- IT / QA liaison to Business Users - direct to VP , Information Technology
- Consultant / Vendor Management
- IT / QA Change Management Process
- Continuous Improvement Practices
- Business Analysis
- Training development and management
- SharePoint Design
- Software Development Life Cycle – Process Improvement
- Executive informant for collaborations & business focused process improvement plans
- GDP - Documentation Practices
- Proven team leader; demonstrating ability to construct and position project teams that exhibit strong skills for deliveries to stakeholders
- Project Management accomplishment list includes but not limited to: Creation and Implementation of Global Software Validation & Compliance Practices, Master Control Process Module Implementation, Quality Improvement Plans, Global ERP Validation, and Global Inventory Support Initiative
- Ensure GxP-regulated systems regulations
- Supports approved procedures to ensure IT/QA compliance
- Participant in computerized system design reviews (as applicable)
- User Acceptance Testing and responsible for reporting of defects encountered during testing exercises
- Resource scheduling.
Associate IT Business Process Analyst
Ecolab
01.2012 - 01.2013
- Auditing of Ecolab IT Healthcare Policies and Procedures to ensure accurate software validation and IT governance processes
- Guided data collection, gap analysis, business case creation, collaborative solution design and overall conception of the Healthcare Information Technology System Validation Policies
- Created project specific intended use case, process flows, and risk assessment documents
- Facilitated the creation of detailed Project documents required to ensure historical reference
- Focused on root cause and failure modes analysis, as well as Master Validation Plans to include: Installation Qualification, Operational Qualification and Performance Qualification and reports to certify robust testing protocols
- Cross function management in business relationships to establish low and high level deliverables for Stakeholders
- Acted as Technology liaison to business end-users reporting directly to the VP of Information Technology, Ecolab – Microtek Medical, Inc.
Associate IT Security Engineer / IT Customer Support
Ecolab
11.2009 - 01.2011
- Subject Matter Expert in providing IT support to accompany both on-site and remote end-user training
- Team leadership in resolving complex business IT issues relating to user experience within ERP systems
- Acted as change agent to ensure associate integration during ongoing transition to new SAP ERP systems
- Focused on professional and technology growth in mastering increased knowledge and experience within IT system applications including but not limited to: Exchange, VPN, Network Domain Environment, Active Directory, Citrix, and end-user management accounts ensuring and allocating specialized security
- Developed solid and dependable networks between business users and specialized teams
- Provided team leadership by engendering enthusiasm, a positive mental attitude, and commitment towards company objectives while ensuring business focus on overall IT goals and efforts to resolve end user issues and optimizing internal business processes.
IT International Staff Coordinator / IT Service Desk Supervisor
Microtek Medical, Inc. (a division of Ecolab, Inc.)
01.2007 - 11.2009
- Responsible for IT governance and document control of Internal Auditing and SOX procedures
- Used IT experience to collect, analyze and obtain root cause information from users and issue work assignments for system engineers and local/global IT to mitigate ongoing systems issues and business user support
- Obtain, triage and route all incoming user and customer calls internationally into the technology support/service desk
- Administrator over Magic Service Desk Solution software
- Managed Customer – IT relations
- Managed IT procurement
- Responsible for building and maintaining relations with IT Retail and Wholesale vendors
- Responsible for maintaining IT data, records, and approvals
- Running System Reports weekly and annually for executive management analysis
- Confirm processes applications uptime within departments are being met
- Maintenance of internal IT documentation reporting to Accounting and Purchasing Departments for internal compliance in Procurement.
Administrative Manager
New Hope Medical Health Center
10.2004 - 01.2007
- Key interface with patient relations to include billing / payment procedures
- Managed business financial information and posted all insurance payments accordingly to individual contracts
- Managed Patient – Physician relations
- Maintained HIPPA compliance
- Handled all communications for physicians.
Retail Business Proprietor
The Body Shop Spa
10.2001 - 08.2002
- Managed all aspects of business to include front end operations and back office systems
- Responsible for all staff administration and supervision
- Managed all customer relations
- Handled all financial activity and cash flow.
Certified American Honda Sales Associate
Menotti Honda, Inc.
06.1998 - 10.2001
- Retail Sales Associate and Customer Relations Representative
- Commercial Sales Representative featured in many televised state based commercials
- Customer Service Representative for award winning US American Honda Service Department working as integral interface within diverse Customer base
- Documented and handled detailed financial set up and negotiations for billing office.
Office Manager
Tupelo Furniture Market – Bryant Manufacturing
07.1996 - 06.1998
- Responsible for all front end customer service relations
- Handled customer billing
- Managed cash flow, inventory balances, and employee payroll
- Maintained managerial quarterly inventory reports for Corporate office.
Regional Sales Representative
Treasured Arts, Inc.
02.1994 - 12.1996
- Responsible for multiple customer accounts across Mississippi regions
- Complete set up / revoke store accounts and collections state wide
- Customer relations and services
- Inventory Control
- Financial Reporting.
Sales Coordinator
Southern Shutters & Blinds, LLC
Macon, GA
2024.06 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Healthcare Management / Global Business -
Florida Tech University
01.2015
Liberal Arts -
Itawamba College
01.1998
Skills
- Team Building
- Business Process Improvement Leader
- Project Management
- Communications Specialist
lavidasol03@gmail.com, gmsouthernsolvacations@gmail.com
Acknowledgements
- Ecolab Corporate – IT Global Nomination, One Ecolab Award 2014 - Individual
- Ecolab IT, Global Production Organization – Recognition for Successful Employee Role Change in Organization Transformation
- Ecolab Security, Global Support Services – Recognition Award, Outstanding Achievement
- Ecolab EVP & CIO – Recognition for lead in Innovation for Global Software Validation Program
- Ecolab Community Giving Committee Member – National Award for Charitable Businesses, Participant
- American Honda – Recognition of Sales Achievement
- American Honda – National Dealership Award for Customer Service, Participant
- Bryant Manufacturing Inc. – Employee of the Month
Phone
662 574 3089
References
References available upon request
Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing401k match4-day work weekPaid time offPersonal development programsCareer advancementTeam Building / Company RetreatsTimeline
Sales Coordinator
Southern Shutters & Blinds, LLC
2024.06 - Current
Investor Relations Coordinator /Property Management Specialist
Southern Sol Vacations, Southern Sands Properties
08.2019 - 07.2024
IT / QA Analyst
Ecolab, Inc.
01.2013 - 08.2020
Associate IT Business Process Analyst
Ecolab
01.2012 - 01.2013
Associate IT Security Engineer / IT Customer Support
Ecolab
11.2009 - 01.2011
IT International Staff Coordinator / IT Service Desk Supervisor
Microtek Medical, Inc. (a division of Ecolab, Inc.)
01.2007 - 11.2009
Administrative Manager
New Hope Medical Health Center
10.2004 - 01.2007
Retail Business Proprietor
The Body Shop Spa
10.2001 - 08.2002
Certified American Honda Sales Associate
Menotti Honda, Inc.
06.1998 - 10.2001
Office Manager
Tupelo Furniture Market – Bryant Manufacturing
07.1996 - 06.1998
Regional Sales Representative
Treasured Arts, Inc.
02.1994 - 12.1996
Healthcare Management / Global Business -
Florida Tech University
Liberal Arts -
Itawamba College
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